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GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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307 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
This happened to my husband and I too!
We tried to change the days to the next two days and they told us that we could not do that so my husband and I tried to check in the following day. When we got there they told us because we did not check in the first day we were not welcome that night either. We prepaid these rooms!!!!
It appears to be a well organized sham!!!!
After much calling they gave us one night back but we want both nights back and we should not have to fight for it either! When we reached the hotel we could see by the car lot that it was not at full occupancy either.
How sad we were and my mother was a chef at Holiday Inn for years!
We want our money back!!!
These scam artists did the same to me . I suspect we can include Google in the lawsuit because they have the spoofed website first.
I reported the charge as fraudulent and Amex froze it. I booked directly for $200 less.
This happened to me too. I thought I was booking with Hilton hotels only to find out it was get a room.com and the price was higher than posted and no where did it mention non refundable. When I cancelled my reservation get a room keeps the full amount of the reservation fee and room charge of $1,160.35. USD
I too booked thinking it was through the hotel site. Very deceptive. And yes the unpublished fees were astronomical. I tried to change my reservation from three rooms to two and was told by them that I could not alter the reservation, only cancel the whole thing which would have left me sleeping on the street being that the hotel was otherwise fully booked.
I also have been scammed as my hotel bill was $193.92. Tax recovery charge and service fees were $115.95!!!! I thought I was dealing directly with the hotel
This is happening to me right now. It’s an absolute scam and I’m so mad with myself… 526 dollars gone.
This is also happening to me now. The same exact scam– $543!!
I too was victimized by these swindlers! How can I join the class action lawsuit?
KC Allan
I thought I was booking a room directly through the hotel, but discovered later that it had been through GetaRoom.com. I had to cancel my reservation and called the hotel directly several days in advance and within their cancellation policy. I was surprised to find the room charge on my credit card. After multiple phone calls and emails they finally agreed to refund my money, but they didn’t. I contacted my credit card company. They investigated and decided that the merchant had the right to keep the money. They showed me the merchant’s reply, which said that I “hadn’t been able to check into the hotel and had violated the cancellation policy. Since, at the time I called to make the reservation, I was not told that I was making it with GetARoom, I had no reason to contact them to cancel. This is deceptive and dishonest. I would be happy to join the class action suit.
We spoke to getaroom agent: George Gallego 9/19/21 who authorized our cancellation with ref#5429316. We had already contacted American Express and the hotel. The company fraudulently directed us to their site for a reservation – mimicking the actual hotel’s site – then assessed a 55% increase in fees. We contacted them immediately and pointed out the deceptive trade practice. We were advised that because our credit card company had accepted the dispute that they too would not hold us responsible for the reservation that they garnered without clearly representing themselves as a third party agent. We did not stay at the hotel and should be refunded for services not received.
Did AE credit you? I have the same issue to the tune of over 1.300 dollars
We are currently fighting a one night confirmed reservation with Getaroom when traveling through Columbia Missouri November 20,2021. Original reservation for Laquita I made at Wyndham website only to be told at check it they were overbooked. I went back online after we went to the Ramada to reserve a room. Got on Getaroom site accidentally. Paid for the room and received reservation confirmation only to be told at check in there weren’t any rooms. Husband asked about the charge. He was told no worries it will be a couple of days. Can’t get a refund because according to the desk clerk we talked to today “someone” registered us as a “no show”. Working on an affidavit for the Ramada Inn in Columbia Mo.
What a scam on both ends. Wyndham customer service says they can’t step in because the hotel is independently owned.
Perfect scam. The hotel gets paid twice for a room and Getaroom gets their fees.
I did not realize at all that I booked through this fraudeulous 3rd party, instead of with the hotel directly. They acted as if they were the hotel and did not send me a receipt so that I had no way to know/cancel in advance. At the hotel, I realized my mistake. Apparently, getaroom charged a ridiculous $216 for extra fees and taxes. When I called them the next morning, they were very friendly and said they could cancel the booking for the upcoming 2 nights and rebook with a much better rate. They booked one extra night but did not cancel my first booking at all!! So now I have 2 rooms for the same night. And they cannot even cancel the booking that was just made. How is this company allowed to exist?