California has particularly stringent laws regarding the privacy of its residents, and a number of companies, including the Tupperware Service Center, are currently under investigation for possibly violating privacy laws.

The businesses under investigation may have a practice of illegally recording phone calls without the permission or even the knowledge of the consumer, taking away their opportunity to opt out of being recorded.

The Tupperware Service Center is just one of many companies under investigation for its call recording practices. Others under investigation include American Airlines, Hunter Boots, Romano’s Macaroni Grill, and more.

If you believe your call with the Tupperware Service Center or another business was recorded without your permission in violation of California privacy law, you may be able to join a class action lawsuit investigation. A settlement from call recording litigation can provide a substantial monetary reward—some have been settled for millions of dollars.

Basics of California Call Recording Rules

There are, of course, privacy laws at the federal level as well, but California privacy law goes deeper to protect consumers; the right to privacy is even included in the California Constitution as one of their inalienable rights. California privacy law includes a focus on protecting consumers from being recorded without their permission.

It is not necessarily illegal to record phone calls. There are many reasons a business may want to record phone calls—as part of their policy for quality assurance, employee evaluation purposes, or other reasons.

This is all perfectly valid, but the key here is that all parties on the call must be warned that the recording is taking place. The warning allows consumers who may not want to be recorded the chance to opt out entirely.

A verbal “yes” or “no” isn’t necessary to grant or deny consent for a call recording. Instead, simply staying on the line after being informed that the call is being recorded is enough to imply consent. Hanging up, in turn, implies denial of consent.

A legal issue arises if consumers aren’t warned at all about the phone recording, which means that they are not given the chance to opt out, violating their privacy rights.

A number of major companies are being investigated for illegal call recording practices, including the Tupperware Service Center, Romano’s Macaroni Grill customer service, American Airlines and more.

Filing a Call Recording Lawsuit

While California invasion of privacy law protects anyone who called or was called by someone else while in the state of California, this particular class action investigation applies specifically to California residents.

If you believe that a company is engaging in a practice of illegally recording phone calls without proper disclosure, such as Tupperware Service Center calls, you may be able to file a lawsuit under California state law.

A few major companies have been hit with lawsuits over illegally recording customer service calls. Some of these lawsuits have ended in multi-million dollar settlements.

If you are a California resident and believe you may have been subjected to the Tupperware Service Center recording phone calls without your consent, you may be able to seek compensation by participating in a California call recording class action lawsuit investigation.