Verizon class action lawsuit overview:
- Who: Susan Taylor filed a class action lawsuit against Verizon Communications Inc.
- Why: Taylor alleges Verizon sold customer data to third parties without consent.
- Where: The class action lawsuit was filed in a New York federal court.
Verizon Communications sold customer data to third parties without customer consent, a new class action lawsuit alleges.
Plaintiff Susan Taylor’s class action lawsuit claims Verizon sold customer data to third-party advertisers, data brokers and other companies without obtaining proper consent from its customers.
Taylor argues the information allegedly disclosed by Verizon, including browsing history, location data and app usage, aided in creating detailed profiles for targeted advertising.
“The identification of sensitive and private characteristics of individual customers from the location data sold or disclosed by Defendant constitutes an unwarranted invasion of Plaintiff’s and Class Members’ privacy,” the Verizon class action says.
Taylor wants to represent a nationwide class of consumers whose Customer Proprietary Network Information and other personally identifiable information was collected, disclosed and/or sold by Verizon without their knowledge or consent.
Verizon’s privacy policy misleading, class action says
Taylor argues Verizon failed to provide customers with a meaningful choice or opportunity to opt out of these data collection practices.
The lawsuit further claims Verizon’s privacy policy was misleading, as it suggested that any data shared with third parties was de-identified or aggregated to prevent individual identification.
“Although Defendant contends the information it uses and the insights it develops do not identify customers individually, such claims are misleading,” the class action says.
Taylor claims Verizon is guilty of negligence, unjust enrichment, invasion of privacy and violating the Federal Wiretap Act.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of actual, compensatory, statutory and punitive damages for herself and all class members.
Two consumers filed a separate class action lawsuit against Verizon last year over claims the company captured and stored customer voiceprints without providing adequate disclosures and obtaining the required consent.
Has Verizon sold your information without your consent? Let us know in the comments.
The plaintiff is represented by Philip J. Furia and Jason P. Sultzer of Sultzer & Lipari PLLC and Paul J. Doolittle of Poulin Willey Anastopoulo.
The Verizon class action lawsuit is Taylor, et al. v. Verizon Communications Inc., Case No. 1:25-cv-01081 in the U.S. District Court for the Southern District of New York.
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344 thoughts onVerizon class action alleges wireless carrier sold customer data without consent
The Verizon sales rep told me that if I called Verizon after I purchased phones from them, they would waive their $40 per phone activation fee. I had to battle with them to give me a $100 deduction. The total fee waiver should’ve been $200. I was promised that if I signed up for auto pay, I would get $50 off my bill per month. But they didn’t tell me was the only way they allow you to sign up for auto pay if you link your bank account- they will not let you use a debit card or credit card and in the disclosure information it says that they will have access to your transactions and other personal information related to your bank account. If this information had been disclosed to me before I switched to Verizon I would not have switched to Verizon. My bill was supposed to be $328 a month. My first bill was $383. My second bill is $415 and my estimated third bill is going to be $519.. I have had service for seven weeks. And I have paid them $798 and in five days I will owe another $519 brining the two month total to $1,317! That does not account for the $700+ I paid upfront for the tax on our new phones.
Verizon told me and my wife we would each have a 800 dollar credit for our old phone that would go towards paying for the s23s we got several months later I realized the amount every month we were paying was almost 300 a month for the two phones and service so I canceled it and they are now trying to collect 2199 from me through a collection agency they are a scammer company Verizon should be listed as criminal.
Yes
I was promised a $500 credit towards my bill. If I switched from my current carrier to Verizon, I did it. Now they tell me that I’m not eligible. They also promised me a 43 inch. Television foreswear, switching carriers from what I had was cost communication to Verizon, and then they told me that I would receive an email in 14 days, 6 months later. I have still not received an email and was told yesterday on 05 that they were out of TVS and I was no longer eligible for it. So they offered me a credit, they lie to get people into their services. They bait and switch you and completely have no intent on upholding their promises.Something needs to be done about this company.And it needs to be done.Soon