TransUnion class action claims company records customer voiceprints without consent

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TransUnion class action overview: 

• Who: A person who called TransUnion sued the consumer credit reporting agency.
• Why: The plaintiff says the company illegally records callers’ voiceprints without their consent. 
• Where: The TransUnion class action was filed in a California federal court. 

TransUnion illegally records, examines and uses callers’ biometric voiceprints without their express written consent, a new class action lawsuit alleges.

Plaintiff Kahleia Dillon filed the class action complaint against TransUnion LLC Oct. 26 in a California federal court, alleging violations of the California Invasion of Privacy Act (CIPA). 

According to the lawsuit, the consumer credit reporting agency uses a system that enables it to examine the voice of anyone that calls to determine the truth or falsity of the callers’ statements. 

The system TransUnion uses allows it to authenticate or refute the true identity of callers and contains voice recognition software that creates a biometric voiceprint of each caller, the TransUnion class action states. It then allows the agency to analyze the callers’ voiceprints to determine the truth or falsity of their statements.

However, CIPA makes it illegal to examine or record California residents’ voiceprints or voice stress patterns without obtaining the residents’ express written consent first, Dillon says. 

“The system Defendant uses is very similar to a Polygraph Test. Such a system is exactly what the California Legislature chose to regulate when it made it unlawful to use without express written consent,” the lawsuit says. “Despite this law, Defendant disregards California residents’ statutorily protected privacy rights and unlawfully examines or records their voices in violation of CIPA.”

TransUnion class action claims company records voiceprints of any person that calls

TransUnion records the voiceprints and voice stress patterns of anyone that calls the consumer credit reporting agency, the class action claims. 

Dillon looks to represent all residents of California who had their voiceprints or other voice stress patterns examined or recorded to determine the truth or falsity of their statements.

Dillon seeks certification of the class action, damages of $1,000 for each violation of CIPA, fees, costs and a jury trial.

In other TransUnion news, in September, a federal jury in Cleveland ruled TransUnion must pay $18.3 million over claims it wrongly held the source code for a Northeast Ohio startup company hostage after ending a business agreement between the two of them. 

Could your voiceprint have been recorded by TransUnion? Let us know in the comments! 

The plaintiff is represented by Joshua B. Swigart of Swigart Law Group and Daniel G. Shay of the Law Office of Daniel G. Shay. 

The TransUnion class action lawsuit is Kahleia Dillon v. Trans Union LLC, Case No. 3:22-cv-01662-TWR-BGSm in the U.S. District Court for the Southern District of California.

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