Tour booking company Viator hit with class action over hidden service fees

Viator class action lawsuit overview:

• Who: A consumer filed a class action lawsuit against Viator Inc.
• Why: The plaintiff alleges Viator violates New York state law by failing to itemize the base price, fees and taxes of tickets it sells online.
• Where: The Viator class action lawsuit was filed in Massachusetts federal court.

A new class action lawsuit alleges Viator Inc. fails to itemize the base price, fees and taxes of tickets it sells online. 

Plaintiff Corinna Ramlogan filed the class action on March 3, arguing that Viator.com, a Tripadvisor company, violates New York Arts and Cultural Affairs Law by not disclosing online ticket handling fees.

Ramlogan claims the law requires ticket sellers to disclose “in a clear and conspicuous manner the portion of the ticket price that represents a service charge or any other fee or surcharge to the purchaser.”

The Viator class action lawsuit says that Viator fails to itemize surcharges at any point during the process and “even after the transaction is completed.”

Ramlogan wants to represent a nationwide class of consumers who purchased tickets to any venue in New York from Viator on or after Aug. 29, 2022, when the all-in-one ticket pricing law came into effect.

Viator liable for statutory damages for each ticket sold, class action claims

Ramlogan argues Viator is liable for a minimum of $50 in statutory damages for each ticket sold during the proposed class period.

“Defendant sold at least 100,000 tickets to venues and other attractions taking place in the State of New York during the applicable class period,” the Viator class action lawsuit says.

Ramlogan claims Viator is guilty of violating New York Arts and Cultural Affairs Law, demands a jury trial and requests statutory damages for each ticket sold for herself and all class members.

In related news, Regal Cinemas recently agreed to a class action settlement, as did the IFC Center, to resolve claims that they failed to disclose booking fees when selling electronic tickets on their websites.

Have you purchased tickets from Viator? Let us know in the comments.

Ramlogan is represented by Aaron S. Welo and William H. Beaumont of Beaumont LLC.The Viator class action lawsuit is Ramlogan v. Viator Inc., Case No. 1:25-cv-10509, in the U.S. District Court for the District of Massachusetts.

Read About More Class Action Lawsuits & Class Action Settlements:

• Matrix indoor cycle seat recall is not enough, class action lawsuit says
• Via Credit Union data breach exposed customers’ personal information, class action alleges
• 10 class action settlements you can claim in May 2025
• Martinelli apple juice recalled over toxin contamination concerns