Samsung Z Fold 3 class action overview:
- Who: Antonio Lewis filed a class action complaint against Samsung Electronics America, Inc.
- What: The plaintiff alleges the Samsung Z Fold 3 phone has defects related to its fold functionality.
- Where: The lawsuit was filed in New York federal court.
Antonio Lewis filed a class action complaint against phone maker Samsung, which alleges that the Z Fold 3 phone’s folding technology does not live up to promises of durability.
According to the lawsuit, Samsung promotes in its advertising that the phone holds up to rigorous tests, saying it can be folded and unfolded more than 200,000 times, the equivalent of five years of usage.
The Samsung Z Fold 3 class action, however, alleges that the phones have a high percentage of screen failures, which begin with a minor crack or a crack running the length of the fold.
The lawsuit claims the Samsung Z Fold 3 is “highly susceptible to screen damage, including corrupted pixels, through microscopic particles getting under the protective film at the hinge, creating air pockets.” The lawsuit also alleges that cold temperatures can cause the screen protector to snap instead of bend.
Faulty testing didn’t include real-world use, Samsung class action claims
The lawsuit claims that Samsung’s testing environments did not include real-world applications that expose the phones to environmental factors such as temperature swings, dust, sweat, water and normal day-to-day handling of the device, all of which can affect the durability and functionality of the hinge.
The plaintiff bought the phone for around $1,800 in 2021, he claims. When his phone was no longer functional after less than one year of use, Lewis attempted to get coverage from Samsung, but he alleges he was told screen repair was not included. He was told the repair would cost him more than $500, according to the Samsung Z Fold 3 class action.
The class action complaint alleges that Samsung used “unfair, misleading and deceptive representations, omissions and actions” in selling the Samsung Z fold 3 phone. It claims Samsung violated New York Business Law, the Virginia Consumer Protection Act and state consumer fraud acts (which cover North Dakota, Wyoming, Idaho, Alaska, Iowa, Mississippi, Arkansas, North Carolina and Utah). The Samsung lawsuit cites breaches of contract, express warranty, implied warranty of merchantability/fitness for a particular purpose and the federal Magnuson Moss Warranty Act.
Samsung has faced legal action over folding devices before. A class action lawsuit in 2021 claimed laptop hinges, marketed as a 2-in-1 tablet device, were also defective.
What do you think of the Samsung lawsuit? Let us know in the comments below!
The Samsung Z Fold 3 class action is Antonio Lewis, individually and on behalf of all others similarly situated v. Samsung Electronics America, Inc., Case No. 1:22-cv-10882, in the U.S. District Court for the Southern District of New York.
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297 thoughts onSamsung class action claims defects affect smartphones’ fold functionality
I have 2 (two) folds failed at the inside fold. Cost one bled and I thought because i was using it to much with the pen and pressing to hard with finger. So second fold i was gentle and barely used the phone open then one month ago i opened it up for streaming movie and a perfect half inch black band down the middle, then a thin green horizontal line (couple pixels thickness across the top right. Now the right panel has stopped responding to touch and pen.
I have 2 neighbors who also owned Folds and they too have same black bar down the spine issue after 1 year and to replace their phones.
I liked Samsung and have been using Samsung since Note 3 (even have their kitchen appliances) but starting now have decided against future Samsung phones. Even Motorola razrs have less fold issues so it os a design flaw.
I had a zfold 3 and the screen failed just before one year. A black line down the middle and unresponsive right side. It was just after one year before I got to the Samsung store and they refused to cover the repair. It cost me $519. A year later the new screen also failed. I only open the screen about 5 times a day as I usually use the outer screen unless I want to see an image. Didn’t repair it again. Once, shame on you, twice, shame on me. My sister-in-law got a flip 6 and had the same problem. How do they get away with it?
I have a Samsung Fold 3 that I’ve not started to use yet, but now I’m scared to start using it with alll these problems I’m reading about, so maybe I’ll just keep using my Note 8.
What should I do?
This ess a total waste of my money. Large black line in the middle of folding scream. Samsung will not fix it for free. Im joining the class action lawsuit. Zfold 3 is a faulty phone. BEWARE!
Mine has done this 3 times, I’ve paid out of pocket everytime
I’m pissed .
This was a total waste of my money. Large black line in the middle of folding scream. Samsung will not fix it for free. Im joining the class action lawsuit. Zfold 3 is a faulty phone. BEWARE!
This was a total waste of my money. BEWARE!
My samdung tri folding 3 lasted one year over a thousand for 1 year. To repair it from a Samsung dealer over 850.00 with no guarantee. Shame on samsung I was a loyal customer and they treated me very indifferently with no regards to my hard earned money. Great way to lose loyal customers
I have the Galaxy z flip 6, how they keep getting away with this is madness. Both Samsung and my service provider T-Mobile have given me nothing but the run around. Barely had the phone 3 months and after update, inner screen completely black and unresponsive. Neither will repair or replace. Have now been without a working phone for going on 3 weeks!! Now they want me to send the phone to Samsung where they will take another week to diagnose and maybe repair. If they find no signs of water or physical damage (there has been none), but at this point I do not trust them and have seen this company is dishonest so I fully expect them to say that there is damage and try to charge me for something that has barely worked for 3 months!!! I need HELP!!
Don’t send your phone in. I had the exact same thing happen to me. It was the Z-Flip 6 and I started having the same problemsafter the May 2nd update. I asked was there a local place I could take my phone. They gave me the address to a certified Samsung dealer. I took it there twice and was told there’s no damage to the phone, but it can’t be repaired. The rep. told me to call for a replacement, but when I did I was told I HAD to send the phone in to get it repaired or get a replacement. Today received an email stating my phone is out of warranty due to the phone’s screen being damaged. The phone has never been dropped or mishandled! Now they want me to pay close to $350 for repair when there was no damage in the first place. DO NOT SEND YOUR PHONE IN!!!! They will make up a problem just so they don’t have to honor the warranty!
I too had the Samsung zfold 3 I also have proof of how it messed up from the inside and when I went to get it checked for the claim, even with Samsung care+ I was told that the screen was not covered. I was told that it was no fault of mine that the screen was messed up. Samsung eventually talked me into returning it for a replacement of a Samsung 22 bit then told me because I did not erase the contents of the phone which I could not because of the screen that my trade was voided and wanted me to pay another $1000. For that phone and when I refused, reported it stolen and locked my phone.
I have supporting complaints against the Fold 4 and 5. They know about the hardware and faulty components that will immediately fail just outside of warranty. Instead of trying to make the issue right, they try to get you to send them the evidence of their faulty overpriced product and pay them 500$ for another faulty product. They know that the z folds have failing wifi and bluetooth components.
I’ve owned my Z fold since 2021, 7 months after purchasing it, I had issues with the fold part coming apart, sent it to samsung and they repaired it. 2 months later, the screen would completely blink out, after restarting the phone stopped working, I just stopped using it. After about 2 years, I took it, and got it repaired In Aug 2024, here in November 2024, I have a vertical white line down the right side of the
phone. There is no physical damage to my phone
Iv had 3 Samsung z4 flips and yet again its broke on the fold ..Samsung are saying that theres wear and tear on the outside due to in and out of the phone case and saying the phone has a dent on the screen … lies……it seem this is there way out of making warranty void … both time replaced with same problem by phone company Vodafone with a lot of hassle, but as out of contract 3rd phone still under warranty with Samsung… one phone lasted 3months 2nd phone 4months 3rd phone 8months… this has been nothing but hassle and stress and made to feel it’s your fault that these break … day light robbery