If you live in California and your conversation with a representative you reached at the JBL customer service number was recorded without your permission, you could qualify to be part of class action investigation.

JBL Audio sells speakers, headphones and other accessories for audiophiles. Customer inquiries are handled through email, online chat, and a JBL customer service number that allows the customer to speak with a live person.

The state of California requires all parties on a phone call to provide consent before a call may be legally recorded. A violation of this law could be considered a breach of the California Invasion of Privacy Act.

Businesses that fail to comply with the California law can be subject to damages of $5,000 per violation or three times the amount of real damages incurred. Several businesses have reached multi-million dollar settlements because of alleged California call recording violations.

Companies that might have violated customers’ rights by recording phone conversations without warning or permission in California also include:

• American Airlines: Lost Baggage, Canceled Flight, Emergency Information Numbers
• British Airways
• Cannondale Bicycle Corporation
• Czech Airlines
• Dermalogica
• Fisher & Paykel
• Harman Audio
• Hunter Boots
• Malaysia Airlines
• Romano’s Macaroni Grill
• Tupperware

JBL Customer Service Number Allegations

California has a well-respected reputation for protecting the privacy rights of its residents. The state’s constitution considers the right to privacy to be an inalienable right.

If you live in California and your call to or from the JBL customer service number was recorded without your permission, you could be eligible for compensation for violation of privacy.

The business that records calls without permission doesn’t have to have ill intent to be considered in violation of the privacy law. It’s well-known that many companies record conversations between their employees and customers for a number of reasons.

Recorded calls might be used in training sessions to allow newly hired representatives hear how to handle (or how not handle) a customer phone call. Some calls are recorded for critiquing during a phone representative’s job performance review. Other calls might be recorded for legal reasons.

Having a legitimate business reason is not a valid defense, however, to record a call without someone’s permission in California. Despite the purpose, phone calls that are recorded in the state of California must receive permission from all parties on the line.

In order to provide permission for recording, parties on the call do not need to voice approval. If a recorded or electronic voice presents a warning that calls may be recorded and the parties continue to stay on the call, such continuance is considered implied consent.

In some cases, the parties will only hear a beep to indicate a call is being recorded. The beeping noise is considered a universal notification that a recording has begun. Staying on the line after hearing such a beep is also considered implied consent.