LG refrigerator class action lawsuit overview:
- Who: Plaintiff Mark Kurant filed a class action lawsuit against LG Electronics USA Inc.
- Why: Kurant alleges LG sold refrigerators with defective linear compressors that can suddenly stop cooling, causing food spoilage, costly repairs and significant financial losses.
- Where: The LG class action lawsuit was filed in New York federal court.
A new class action lawsuit claims LG sold refrigerators equipped with defective linear compressors that can fail suddenly, leaving consumers with appliances that no longer cool, spoiled food and costly repair or replacement expenses.
LG sells its refrigerators to businesses and consumers nationwide through its website and through popular home goods retailers, including Best Buy, Home Depot, Lowe’s, and Costco.
Plaintiff Mark Kurant filed the LG refrigerator class action lawsuit on Nov. 3 in New York federal court, claiming LG designed, manufactured and sold refrigerator model LRFS28XBS with linear compressors that are prone to sudden and permanent failure. Despite allegedly being aware of the defect, LG continued to market and sell the refrigerators without warning consumers, the complaint states.
According to the LG refrigerator class action lawsuit, the defective compressors can cause the refrigerators to stop cooling without warning, allowing internal temperatures to rise to room temperature.
This abrupt loss of cooling can make the appliance entirely inoperable and may lead to a range of problems for consumers, including:
- Spoiled food and beverages that must be thrown out
- Loss of temperature-sensitive medicines
- Potential risks of food-borne illness
- Weeks of disruption, requiring families to rely on coolers and bags of ice
- Repeated, unsuccessful repair attempts
- Thousands of dollars in out-of-pocket costs for repairs, replacements and lost groceries
Kurant says he experienced these issues firsthand. He claims he purchased an LG refrigerator for approximately $2,000 in November 2023, and by August 2025, it had stopped working entirely.
He says he was forced to discard spoiled food and live out of coolers for several weeks while waiting for repairs. After multiple unsuccessful repair attempts, Kurant ultimately purchased a new refrigerator from another manufacturer, resulting in additional expenses.
LG failed to disclose defect, class action alleges
Kurant claims LG has long touted its linear compressor technology as energy-efficient and reliable, even issuing press releases highlighting the sale of millions of units worldwide.
However, he says the truth is that the compressors are fundamentally defective, causing the refrigerators to become inoperable relatively soon after purchase.
The class action lawsuit alleges LG had a duty to disclose the defect but chose to conceal it, continuing to sell the refrigerators without warning consumers of the risk of failure.
Kurant claims LG has been aware of the compressor issues through direct communications with customers, retailers and repair personnel who have been inundated with complaints and repair requests for years.
He is looking to represent anyone in New York who bought an LG refrigerator with the model number LRFS28XBS. He is suing for violations of state consumer laws and breach of warranty and is seeking certification of the class action, damages, fees, costs and a jury trial.
In May, LG faced a class action lawsuit accusing the company of violating California law by starting product warranties on the date of purchase rather than the date of delivery.
What do you think of the allegations made in this LG class action lawsuit? Let us know in the comments.
The plaintiff is represented by David J. Harris, Jr. of Harris LLP.
The LG class action lawsuit is Kurant v. LG Electronics USA Inc., Case No. 1:25-cv-1549, in the U.S. District Court for the Northern District of New York.
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198 thoughts onLG hit with class action lawsuit over refrigerators that allegedly stop cooling without warning
Our lg frig quit working after 7 years and Lowe’s said the compressor was likely the problem but no support in our community.
Bought LG model LFXS26596S in 2018 with a 5 year warranty. Fridge stops cooling completely 1 month after the warranty expires. Had to call LG, a technician came out to fix the issue (failed compressor) and paid $400+ for service. 1 year and 4 months later the freezer isnt freezing properly, but stay cools and same goes for the fridge part can barely keep up to stay cool. Had to make another appointment to have a technician to come out and fix it again. I waited all day for the technician to come and fix the fridge only to find out the appointment was canceled without my knowledge. If I didnt login into my LG account I wouldnt have known the appointment was canceled. I then proceeded to call LG for an answer why the appointment was canceled and why they didn’t notify me. Their customer service was no help couldn’t answer my question and told me to make another appointment, so I hung up on them and will be buying a different fridge.
I have a LG unit LRMXS2806s and I purchased it in July of 2025 it has had issues with making ice since I purchased the unit and the store that I purchased it from Lowes gives you 48 hours to determine if the unit is working correctly or not. However the LG owners manual says the unit will not even make ice until after 48 hours strange since I reported this to Lowes and instructed this that I wanted to return the unit within the 48 hour requirement and they never came to pick the unit up. Since I am not an expert and did want to be stuck with a defective unit after they did not show for the scheduled pick up I contacted my credit card company for assistance. I have been fighting this issue with my credit card company ever since who have not done much of anything to date other than try to keep this charge on my credit card as valid. LG has never sent anyone to my home to look at the unit or even called me back regarding this units defects.
Bought LG fridge in 2019, compressor still under warranty, & stopped Jan. 2026. 3weeks w/o refrigeration, but w/continual runaround from LG. They connected me with 2 of their local appliance techs, neither of which would work with LG for the replacement. I’m out over $300 for their home visits & diagnostics. Plus all the food that spoiled. Husband so upset he paid the last tech upfront to just order the part and fix it. LG will not reimburse us for it now, nor for connecting us with the wrong local techs, nor anything. Such a dishonorable company for not righting their wrong in the 1st place.
Our LG refrigerator gave out in December 2025. Contacted a technician And to our surprise it was the compressor and that LG was known for this issue the tech informed us to contact LG for the warranty and we did but they have been giving us the run around for over two weeks there is no techs in our area that want to service LG yet LG provided us with the contact information to the technicians in our area that are covered by their warranty and want to charge our card $400 to send out a technician yet non of the technicians handle LG. Customer support is no help gives you the run around transferring you to one department to another and clearly they are reading from a script. I as the customer have lost money from food gone to waste, having to purchase takeout for my family of 5 due to no refrigerator and of course all that money that I paid when I purchased the refrigerator. How can I get included in this class action lawsuit I’ am in TEXAS
Hi. I bought a French 4door refrigerator Model LMXS28626S on February 2020 thu Costco. Bought extended warranty 5yrs. Expiring in January 25. Refrigerator stop cooling Jan2026, however the compressor has 10 yrs warranty. LG send a tech. Thru a third party company. He said it was a Sealed compartment . ALL STATE dont want anything to do since warranty has expired.I called another technician my self he told me it was the Linear compressor and that these type of compressor have many problems. I contacted LG. They ask for all my receipts of purchase. They refunded $400. I been trying to contact them so they can fix it of refund more money. They transfer me from one department to another. No one to take care of my problem. Had to throw most of my food and buying outside, dag by day. It is expensive. It is a nightmare. How to get included in the class action lawsuit, I am in California.
My issue is similar but goes further in the way LG handles customer complaints. I purchased my LG refrigerator in July of 2023. The first unit they brought us didn’t even work. Approximately every 4 months after the initial refrigerator the compressor fan stops working the freezer freezes up then it stops and then it stops providing coldness to anywhere in the fridge or the freezer. My extended warranty expired in July of 2025. A ticket was already written against it so when they finally fixed it in September 2025 they honored the warranty. 4 months later the beginning of January the compressor fan died again. I started the process only to find out I would have to pay a fee every time they came in my door. I said no because this refrigerator has given us problems from the day we got it that I wanted some sort of a refund on it. After finagling and arguing with the presidential liaison department they finally said they would pay me $1,000 and $1,049. Even though this far less was did not include the food damage for the last three and a half years I figured I’d cut my losses and be happy with that so I could get a fridge to replace it. Filled out the first form requesting the warrant the refund information and was promised I would receive a second email asking for my financial information to do a direct deposit all within five business days that was 3 weeks ago this whole process started two months ago to get to this point. I have been waiting on promise phone calls every single day to no avail. I contacted the better Business bureau and instantly got a call back and since they have been ignoring me sending from one office to another office to another office all located in the philippines. Originally the presidential liaison office was in the Dominican Republic. Once I called the better Business bureau the presidential liaison office then change to the United States and amarat was going to handle my case. That was last week and I have not heard from her at all except the initial phone call. As we stand I cannot put food in my refrigerator or my freezer and it is now too warm to keep food and coolers and ice outside so we have to purchase food meal to meal instead of having food in our refrigerator and our freezer. I have seven children and a wife and having no food in the house is risky and stupid and dangerous for that matter because of the bacteria and everything on the food I would be giving them out of the refrigerator. I’m planning on contacting my state’s attorney general office. And contacting my state senator, and any media sources that will hear me. Is there any way I can join this class action lawsuit as well. I would love to give my testimony as to the way LG handles you once you file a complaint?