JustAnswer class action overview:
- Who: Plaintiff Linda Larson filed a class action lawsuit against JustAnswer LLC.
- Why: Larson claims JustAnswer automatically enrolls consumers into unwanted subscriptions.
- Where: The JustAnswer class action lawsuit was filed in California federal court.
A new class action lawsuit alleges JustAnswer automatically enrolls consumers into unwanted subscriptions after they pay for a single question to be answered by an expert.
Plaintiff Linda Larson claims JustAnswer fails to adequately disclose to consumers that they will be enrolled into a monthly subscription and charged a recurring fee after paying for a single question to be answered.
“Consumers are often charged for renewal purchases without their consent or knowledge,” Larson argues in the JustAnswer class action.
Larson wants to represent a class of Texas consumers who paid JustAnswer to answer a question and were automatically enrolled into a monthly subscription, and a specific subclass of Texas consumers who did so with a debit card.
Larson claims JustAnswer is guilty of conversion and negligent misrepresentation and unjust enrichment and of violating the Electronic Funds Transfer Act, Texas Deceptive Trade Practices-Consumer Protection Act, California Automatic Renewal Law, California Consumers Legal Remedies Act and California Unfair Competition Law.
JustAnswer failed to provide adequate disclosures about subscription, class action alleges
Larson claims she contacted JustAnswer in February 2022 while attempting to resolve charges related to her son’s Microsoft video game. Larson argues she was unaware that JustAnswer enrolled her in a monthly subscription and charged her a recurring fee of $46.
Larson claims she did not realize JustAnswer was the source of the charges for years due to the billing descriptor appearing as “Tech Geek,” causing her to believe the charges were associated with Geek Squad or another legitimate technology service provider.
“When Plaintiff Larson eventually realized her mistake and discovered that the charges were in fact coming from JustAnswer, she spent years trying to have the recurring charges removed,” the JustAnswer class action lawsuit alleges.
Larson claims JustAnswer’s failure to provide adequate disclosures about the subscription resulted in her paying more than $1,000 in unauthorized recurring fees over a three-year period.
In a similar case, Amazon was sued over claims it used sophisticated subscription traps to steer consumers into enrolling in Prime and then made it difficult for them to cancel. The company later agreed to pay $2.5 billion to settle the Federal Trade Commission’s allegations.
Do you believe JustAnswer enrolled you into an unwanted subscription? Let us know in the comments.
The plaintiff is represented by Francis J. “Casey” Flynn Jr. of the Law Offices of Francis J. Flynn Jr. and Joseph Lyon of The Lyon Firm.
The JustAnswer class action lawsuit is Larson v. JustAnswer LLC, Case No. 2:25-cv-10174, in the U.S. District Court for the Central District of California.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
- White Castle recalls frozen sliders due to undeclared allergens
- Amazon class action claims company destroyed documents in price-gouging suit
- Homebuyers claim Zillow agents steered them away from more affordable mortgage options
- Class action alleges Toyota sold vehicles with defective UA80 transmissions
33 thoughts onJustAnswer hit with lawsuit for enrolling users in subscriptions without informed consent
I used JustAnswer to ask a legal question 1 time. It was supposed to be a low 1 time fee. Just got off the phone with my credit card company to dispute the charges of 65.00 a month, they have been charging since Sept 2025. I started looking into why my credit card was not decreasing with my monthly payments and noticed the charges. They are definitely scamming people out of hundreds of dollars. When trying to figure out how to cancel my subscription it kept telling me to log in to my account in the app or on desktop which I did not ever log in to an account. I also never received emails about upcoming drafts coming out for a membership. And when trying to find a number to call you can not reach a live person. I hope this company is stopped soon.
I canceled my account 2 weeks after I got it and they have been charging my card for over a year now and won’t refund it.
I have proof in the form of screen shots that they make it impossible to reach “customer care” to request a refund. I may file suit against them myself but my situation is the same as those echoed on here – I paid for a $5 answer (which was bogus in and of itself) and then started charging me $45/month without my consent or authorization. I am doing a live feed video of the enrollment process today to show there is NO notification that there will be a $45 charge of any kind.
Please add me. I’m currently working with my bank to bring a fraud complaint against these foolish folks.
I am also a victim of this JustAnswer scam. They will not refund my money.
I am currently going through this situation, they continue to take monies out of my banking account each month. I gave them permission for a $5.00 fee, and next thing I know they are taking out $65.00 without me even knowing. In fact they just did it again—I am currently working with my bank to resolve this issue. This company should be shut down immediately, total fraud.
I USED JUST ANSWER IN MARCH,2025, AND I JUST REALIZED TODAY,FEB. 18,2026, THAT I HAVE BEEN CHARGED MONTHLY EVER SCINCE THEN FOR AT LEAST 30 DOLLARS A MONTH WITHOUT ME KNOWING. SOMETHING JUST CAUGHT MY EYE, AND THEN IT DAWNED ON ME THAT I WAS GETTING MILKED MONTHLY. I AM OLD AND BARELY GET 1,000 DOLLARS A MONTH, AND CANT SEE TOO GOOD , SO I JUST DIDNT KNOW WHAT WAS GOING ON. I GUESS IM SCREWED, BLUED AND TATTOOED NOW OUT OF SOME 360.00 DOLLARS, RIGHT? SURE BE NICE TO GET MY MONEY BACK, BUT I DONT EVER SEE THAT HAPPENING.
Please add me I’ve used just answer a number of different times over the last few years
Hi, I am also a very recent victim of this scheme when I tried asking for a legal advice last September 2025. I was asked to pay £5 and never realised at that point that it was an auto-renewal subscription and I never realised it until a few days ago. Justanswer already took £275 from me! When I tried contacting them, they refused to give me a refund stating that I agreed to the terms WHICH I DID NOT! They could not even give me a copy an agreement. They justify the charges on the basis of me ticking a little box which was supposed to be for a £5 charge not a monthly subscription of £55 which went on for months!!!! Dreadful!
Please add me
I have been charged fraudulent subscription fees for Years from Just answer.com! Please add me to class action lawsuit or send me link to the form to fill out for my inclusion. Thank you!