JBL customer service may be responsible for violating California call recording laws when illegally recording consumers on the phone line.

The state of California has strict laws in place associated with recording of consumers, and JBL customer service may have violated these in capturing audio without receiving consent from the person at the other end of the call.

The California call recording laws for which JBL customer service may be suspected of violating include outbound as well as inbound calls. If you called a company directly, or were contacted by a company while in California and you never received a warning that the call was being recorded, your privacy rights could have been violated and you may be eligible to take legal action.

Companies are not allowed to record phone calls in California without the customers receiving knowledge about this recording and providing consent in some manner. A number of different companies have been named as violating California call recording laws, including Tupperware, Dermalogica, British Airways, 99 Cents Only Stores, Malaysia Airline and JBL Audio.

The laws on the books in California regarding consumer protection are some of the strictest in the country, and the right to privacy is classified as an inalienable right in the California Constitution.

A number of different laws have been passed in recent years in order to respond to concerns over illegal call recording and other consumer protection violations, such as those that JBL Customer Service is suspected of.

The California Invasion of Privacy Act is the specific law that may be violated when a company illegally captures audio conversations between a consumer and a company without telling the consumer. When you are receiving or making a call in the state of California, the business is responsible for obtaining the consent of all parties before the call can be recorded.

Typically, businesses will record customer service calls with the reasoning that they use it to improve customer service or for training purposes, but California requires that more than just the employee must consent to this recording.

In practically all cases, the customer as well as the employee will need to consent to have the phone call recording. In many cases involving customer service lines or other companies contacting or receiving contact from consumers, a voice or a recording will explain that the call is being recorded, and staying on the line can imply consent. Any business that violates these laws in California may be held accountable in terms of damages to the consumer.

If you called or were contacted by JBL customer service, and did not receive notification that your call was being recorded, you may be eligible to pursue damages up to $5,000 per violation or three times the total amount of actual damages suffered.

Your call may have been recorded in violation of California call recording law, and this may entitle you to take legal action. Consulting with an experienced attorney if you find yourself in this situation is strongly recommended so that you can clarify your next steps.

It may be an invasion of privacy, as well as a violation of state laws in California, for a company to record you without your consent. If you believe that your consent was never obtained, you need to consider participating in a class action investigation.