Hoover warranty class action lawsuit overview:
- Who: A California consumer filed a class action lawsuit against Hoover Inc. and Royal Appliance Mfg. Co., doing business as TTI Floor Care North America Inc.
- Why: The plaintiff alleges that the companies start their express warranties on the date of purchase and not the date of delivery.
- Where: The Hoover class action was filed in California federal court.
A new class action lawsuit claims Hoover Inc. and TTI Floor Care North America Inc. fail to honor the full length of their express warranties.
Plaintiff Lauren Garelick’s class action lawsuit alleges Hoover and TTI Floor Care North America violate California’s Song Beverly Consumer Warranty Act by starting their express warranties on the date of purchase and not the date of delivery.
Garelick wants to represent a California class of consumers who purchased one or more of the companies’ products between July 1, 2023, through the date of class certification, whose products were delivered to them after the date of purchase.
“Through this action, Plaintiff seeks injunctive relief, damages and restitution based on Defendants’ unlawful and unfair conduct,” the Hoover class action says.
Hoover fails to provide full value of product, plaintiff claims
Garelick claims she purchased a Hoover product for $149.99 on Jan. 20, 2024, from Amazon. Garelick argues she received the product on Jan. 21, 2024, but the express limited two-year warranty began on the date of purchase and not the date of delivery.
“Thus, Plaintiff has not received the full value of the Product that Plaintiff is entitled to,” the Hoover class action states.
Garelick claims Hoover has a uniform warranty policy where warranties are all commenced on the date of purchase, rather than the date of delivery or receipt of the product.
“This strategic decision short-changes consumers the full length and value of their warranties as permitted by law,” the Hoover class action says.
Garelick claims Hoover and TTI Floor Care North America are also guilty of violating California’s Unfair Competition Law. She demands a jury trial and requests declaratory and injunctive relief and an award of actual, punitive and statutory damages for herself and all class members.
Keurig Dr Pepper Inc. and Keurig Green Mountain Inc. have also been slapped with a class action lawsuit over allegedly shortening warranty periods.
Have you purchased a Hoover product? Let us know in the comments.
Garelick is represented by Ryan McBride and Jonathan Gil of Kazerouni Law Group APC and Adib Assassi and Veronica Cruz of Assassi & Cruz Law Firm P.C.
The Hoover warranty class action lawsuit is Garelick v. Royal Appliance Mfg. Co. d/b/a TTI Floor Care North America Inc., et al., Case No. 8:25-cv-00446, in the U.S. District Court for the Central District of California.
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16 thoughts onHoover shortchanges customers on warranty period, class action lawsuit claims
On my second Hoover and the same thing is happening with there smart wash machine – they replaced the first one with a new machine and both times they only worked once – there is no clogs just don’t suck up the water – same issue as the first one. Vacuum store told me that if it happens again they won’t replace.
Same thing here. Purchase Hoover from Walmart and the same thing happened to me
here too
The same thing here
The same thing happened to me
Besides not covering warranty from date of receiving goods, Hoover will not honor warranty period. I have 2 new Hoover products which both broke day one of attempting to use and Hoover will not honor theor warranty.