Hilton faces ADA lawsuit over bed heights in accessible hotel rooms

Hilton class action lawsuit overview:

• Who: Plaintiff Christopher Niles filed a class action lawsuit against Hilton Worldwide Holdings Inc., Hilton Management LLC and Hilton Management Services Inc.
• Why: Niles claims Hilton fails to provide accessible beds to wheelchair users at its hotels.
• Where: The Hilton class action lawsuit was filed in Pennsylvania federal court.

A new class action lawsuit accuses Hilton of failing to provide accessible beds to wheelchair users at its hotels.

Plaintiff Christopher Niles filed the class action complaint against Hilton Worldwide Holdings, Hilton Management and Hilton Management Services on Feb. 12 in Pennsylvania federal court, alleging violations of the Americans with Disabilities Act (ADA).

The class action lawsuit alleges that Hilton fails to provide accessible and usable hotel beds in its “accessible” rooms and does not provide accurate information about the accessibility of those beds in advance of reservation.

Niles, who is dependent on a wheelchair for mobility, claims he has frequently reserved hotel rooms described as “accessible” only to find upon arrival that he cannot safely and independently transfer from his wheelchair to the bed.

Hilton class action alleges hotel beds too high or low for safe transfer

Niles’ experience is that the mattress surfaces of the beds in “accessible” rooms are often either too high or too low to permit a safe and independent transfer from his wheelchair to the bed, and reasonable modifications that would permit such a transfer are frequently unavailable, the Hilton class action lawsuit says.

The lawsuit argues that the issue of accessible beds is well-known in the hotel industry and that Hilton is aware of the problem.

The Department of Justice has stated that hotels have an obligation to undertake reasonable modifications to their current policies and procedures to make their facilities accessible to persons with disabilities, including adjusting hotel bed height if necessary, according to the Hilton lawsuit.

The class action lawsuit also alleges that Hilton fails to provide accurate information about the height of beds in its accessible rooms, making it difficult or impossible for wheelchair users to determine in advance whether they will be able to use the beds safely.

Niles is looking to represent anyone with a qualified mobility disability who relies on a standard-sized wheelchair for mobility and who has accessed Hilton’s website or called a Hilton hotel seeking information related to the accessibility elements of mobility-accessible rooms.

He is suing for violations of the ADA and is seeking declaratory and injunctive relief, certification of the class action, fees, costs and a jury trial.

Meanwhile, Hilton Grand Vacations faces a class action lawsuit alleging it spammed Washington consumers with deceptive marketing emails intended to create false urgency.

What do you think of the claims made in this Hilton class action lawsuit? Let us know in the comments.

The plaintiff is represented by R. Bruce Carlson and Ian M. Brown of Carlson Brown.

The Hilton class action lawsuit is Niles v. Hilton Worldwide Holdings Inc., et al., Case No. 2:26-cv-00258, in the U.S. District Court for the Western District of Pennsylvania.

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