Byte aligners class action lawsuit overview:
- Who: Plaintiff Paula J. Phillips filed a class action lawsuit against Straight Smile LLC, doing business as Byte, and its parent company, Dentsply Sirona.
- Why: Phillips alleges the companies falsely advertised Byte aligners as being safe and effective.
- Where: The Byte class action lawsuit was filed in Florida federal court.
A new Byte class action lawsuit alleges the company falsely marketed its aligners as being safe and effective.
Plaintiff Paula J. Phillips filed the class action complaint against Straight Smile LLC, doing business as Byte, and Dentsply Sirona Inc. on March 7 in Florida federal court, alleging violations of state and federal consumer laws.
Byte and Dentsply falsely advertised their Byte Aligner Systems and Impression Kits as affordable solutions for crooked or malformed smiles, the class action lawsuit claims.
The companies targeted financially vulnerable consumers with promises of affordable and accessible oral care, but the products were proven to be ineffective and dangerous, the plaintiff argues.
Phillips claims the companies lacked essential feedback loops to timely advise regulators and the public of adverse incidents involving their products.
The companies abruptly suspended sales and marketing of the Byte Aligner Systems and Impression Kits in October 2024, citing a review of regulatory requirements, the lawsuit says.
Despite this, Phillips claims the companies have failed to compensate customers who purchased the products based on false and deceptive representations.
Class action alleges Byte aligners caused pain, bleeding
Phillips purchased a Byte Aligner System and Impression Kit in April 2024 and began experiencing pain and bleeding in her mouth the following month, the lawsuit says. She stopped using the product and requested a refund, but Byte’s website advised that no refunds were available.
The plaintiff seeks to represent anyone in Florida who bought a Byte Aligner System and Impression Kit. She is suing for violations of Florida’s Deceptive and Unfair Trade Practices Act, breach of warranties and breach of contract and seeks certification of the class action, damages, fees, costs and a jury trial.
In 2023, the creators of the Invisalign teeth correction system allege in a lawsuit that competitor SmileDirectClub falsely advertises its affiliation with real dentists and orthodontists.
What do you think of the allegations made in this Byte aligners class action lawsuit? Let us know in the comments.
The plaintiff is represented by Jordan A. Dresnick of the Law Offices of Jordan A. Dresnick; and Stuart Z. Grossman, Manuel A. Arteaga-Gomez, Aimee A. Ferrer and Ryan J. Yaffa of Grossman Roth Yaffa Cohen P.A.
The Byte aligners class action lawsuit is Phillips v. Straight Smile LLC et al., Case No. 1:25-cv-21074, in the U.S. District Court for the Southern District of Florida.
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21 thoughts onFalse smiles: Byte aligner class action alleges misleading, deceptive sales practices
Why only in Florida? I was duped by them as well and they charged me $2000. Had to have a tooth pulled that cracked and a crown on another because my by ended up misaligned. Didn’t even fix the gap in my front teeth as promised. I would like to be contacted if I can do something about this.
Hi how can I get on board with this ?
I am also in Georgia! I never received my second set of aligners and they told me I would need to sign a waiver stating that a dentist had approved the treatment in order to get them, which did not happen, so I refused to sign. I have now paid 12 of the 24 payments and they are refusing to stop payment. I am at a loss on this one. Their customer service reps just keep sending canned responses and refusing to do anything to help.
I have been scammed as well by them. Please let me know how to add on to this. I live in GA.
I bought my BYTE aligners and they caused severe pain and bleeding, I tried for a refund but they refused.
I am from GA. I purchased the byte aligner system and it has been rough! I want to join in on the lawsuit as well! My teeth are chipping, my gums are so sensitive, and my teeth are loose.
Tennessee here and I would love to join the suit. These aligners ruined my teeth and actually caused them to be out of line and break! I just had a tooth replaced two days ago thanks to them
I’m Ross in Virginia, please add me to the lawsuit as well. Byte retainers have caused me frequent migraines, and I had to have fillings replaced that broke in my teeth.
How can I become a part of this suit? I straightened my teeth with the aligners. I dealt with months and months of mouth sores. When I finished the laid out plan the retainer portion, supposed to be used at night only, did not keep them straight. I began using them again. My mouth is full of sores again. I needed to contact them. I’ve been trying and trying. Today I decided to look for an email address and discovered the company is out of business. I’ve been cheated by these people for over 2800.00.