Zillow class action lawsuit overview:
- Who: Plaintiff Andrew Peckat filed a class action lawsuit against Zillow Group Inc.
- Why: Peckat alleges Zillow continued to send marketing text messages to consumers who opted out of receiving them.
- Where: The Zillow class action lawsuit was filed in Washington federal court.
A new class action lawsuit accuses Zillow of violating the federal Telephone Consumer Protection Act (TCPA) by sending marketing text messages after consumers asked the company to stop.
Plaintiff Andrew Peckat filed the class action lawsuit against Zillow on Nov. 3 in Washington federal court.
The TCPA was enacted to protect consumers from unwanted telemarketing calls and text messages. Additionally, companies are required to maintain a do-not-call list and honor consumers’ requests to opt out of receiving marketing communications.
Peckat alleges that Zillow, a well-known real estate technology company, violated the TCPA by sending marketing text messages to consumers who had explicitly opted out of receiving such communications.
The plaintiff says Zillow’s actions amount to an invasion of privacy and harassment and have disrupted the daily lives of thousands of individuals.
Lawsuit: Zillow lacks clear procedures and proper training for staff
Peckat claims that Zillow sent him a marketing text message on May 5, 2025, to which he responded with a clear opt-out request by texting “STOP.”
Zillow allegedly confirmed the opt-out request, stating that Peckat would no longer receive marketing texts. However, despite this confirmation, Peckat alleges that he received another marketing text from Zillow on Oct. 28, 2026.
The class action lawsuit further argues that Zillow has the capability to immediately comply with opt-out requests but failed to do so in this case. Peckat maintains that Zillow’s failure to honor opt-out requests demonstrates a lack of procedures for maintaining a list of individuals who request not to receive text messages from the company.
The complaint also claims that Zillow does not have a written policy for maintaining a do-not-call list and does not provide adequate training to its telemarketing personnel regarding the existence and use of such a list. As a result, Zillow allegedly continued to send marketing texts to Peckat and other consumers who had opted out, in violation of the TCPA.
Peckat is looking to represent anyone in the United States who, in the past four years, received at least two marketing texts from Zillow despite opting out or had their phone number listed on the National Do Not Call Registry for at least 30 days before receiving the text.
He is suing for violations of the TCPA and is seeking certification of the class action lawsuit, statutory damages of $500 per text or $1,500 per text for willful violations, fees, costs and a jury trial.
In a separate Zillow class action lawsuit, a consumer alleges the company charges an illegal “junk” fee for rent payments made through its Zillow Rental Manager service.
What do you think of the allegations of TCPA violations against Zillow? Let us know in the comments.
The plaintiff is represented by Andrew J. Shamis of Shamis & Gentile P.A.
The Zillow class action lawsuit is Peckat v. Zillow Group Inc. d/b/a Zillow Inc., Case No. 2:26-cv-04258, in the U.S. District Court for the Western District of Washington.
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