A Washington woman is accusing CenturyLink of charging her for a business line she never asked for in yet another class action to hit the telecommunications company.
Lead plaintiff, homemaker Jubilee Lawhead, alleges in her class action lawsuit that CenturyLink systematically defrauds its customers using unscrupulous billing practices and charges them for services they do not use.
Specifically, the plaintiff claims that she signed up for a single residential line to use for homeschool purposes but was given additional lines she didn’t request.
The plaintiff alleges that CenturyLink said the services would cost of $55.95 per month; however, the plaintiff says she was then charged $74.47 the next month and then a whopping $216.81 the following month.
Lawhead further alleges that she discovered she was being charged for a business line and an additional home phone line that she never asked for. In addition, CenturyLink never delivered the internet speed it promised, the plaintiff claims.
“All told, Mrs. Lawhead spent approximately 20 hours communicating with CenturyLink to resolve the numerous issues with her service, and is still in the process of disputing phony charges,” the CenturyLink class action states.
In June of 2017, a courageous CenturyLink employee blew the whistle on the company’s scam by filing a complaint in Superior Court in Arizona, alleges the class action lawsuit. The whistleblower claims she was fired for refusing to take part in CenturyLink’s unlawful billing practices.
This complaint set off a “digital revolt” against CenturyLink for its allegedly fraudulent billing practices, says the plaintiff. Additionally, at least one State’s Attorney General has initiated an investigation into CenturyLink’s billing practices, alleges Lawhead.
“It is estimated that the damages to consumers could range between $600 million and $12 billion, based on CenturyLink’s 5.9 million subscribers,” the CenturyLink lawsuit states.
According to the CenturyLink class action lawsuit, there have been more than 1,500 consumer complaints to the Washington Attorney General’s Office over CenturyLink’s billing practices. The plaintiff says that the company often blames the consumer for mistakes in billing and sends them through a frustrating and complicated process to fix its mistakes.
CenturyLink’s “offending and unlawful conduct” includes billing for services customers never requested, not honoring rates quoted during sales calls, billing customers for cancellation, billing for periods when services were not connected, failing to honor cancellation requests in a timely manner, and failing to provide promised credits to consumer accounts.
Two other class actions have hit CenturyLink in the past few weeks alleging bait-and-switch tactics and deceptive billing practices.
The plaintiff seeks to represent all individuals who made a payment to CenturyLink since 2013 who were charged above what they owed the company. The plaintiff is charging CenturyLink with fraud, violations of the Washington Consumer Protection Act, and unjust enrichment.
The plaintiff is represented by Bonner C. Walsh of Walsh PLLC, Michael Fuller of Olsen Daines PC, and Mark Geragos and Ben Meiselas of Geragos & Geragos.
The CenturyLink Overbilling Class Action Lawsuit is Jubilee Lawhead v. CenturyLink Inc., Case No. 3:17-cv-05487-RJB, in the U.S. District Court for the Western District of Washington at Tacoma.
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15 thoughts onCenturyLink Rings Up Another Deceptive Billing Practices Class Action
My bill went up every month. When i had Century Link.
I was a customer of century link for many years had the bundle:Internet TV,,my phone bill 1700.00 (seventeen hundred dallors), my phone service was terminated for 3 months.
I am sure I must be included.
When I went to set up my service I explained I needed a package deal for phone, internet and cable. I told them I wanted a company that would give me a set price every month. Keeping it the SAME amount monthly. It was pretty close until my contract expired, then everything changed. Every month since my bill has been higher and higher. I can’t believe they did this to me again, which was why I stopped their service the last time. The last company did the same thing to me, I’m so fed up. I have never ordered anything extra, yet my bill is 50.00 higher than when I began.
Hi my husband and i was a client of century link and i believe we were also one of there victims. We would recieve a bill higher then what was quoted and every month rhey would add on a few dollars and when i asked them about it they said it was cuz of services i was requesting but i never requested anything other then what i ordered to begin with. Then k asked them to shut our service down that we no longer needed it they never did and continued to bill us and then sent my husband to collections for for several months of billing. We didnt even have there router or modem they gave us pluged in, the equipment was returned.
I called to lower my bill and ended up in tears because I talked to FOUR people and no one was helpful besides the 4th person and luckily I got the sympathetic one because I lowered our bill to like $20 a month and got a $40 credit but it was triple what it was supposed to be hence the frustration and tears
I have centurylink and they refuse to cancel my service unless I pay the bill in full. In the meantime they continue to bill me monthly.
Add me I have a account with them I never applied for and I’m not even zoned for their service please and thank you
Add me
add me have had them over 4yrs
I used to work at century link and these allegations are 100% true! I was also forced to take part in this scam and to the consumers I am deeply sorry! If you need any information from me email me!
Please contact attorneys Mark Geragos and Ben Meiselas of Geragos & Geragos to provide them with your information. This kind of corporate corruption has GOT TO STOP! Consumers need to demand that when their identity is stolen, they are defrauded, the CEO’s are indicted and sent to jail! No more ‘pay a fine and walk free’ with millions of ill-gotten gains for the corporate perps!