A Washington woman is accusing CenturyLink of charging her for a business line she never asked for in yet another class action to hit the telecommunications company.
Lead plaintiff, homemaker Jubilee Lawhead, alleges in her class action lawsuit that CenturyLink systematically defrauds its customers using unscrupulous billing practices and charges them for services they do not use.
Specifically, the plaintiff claimsย that she signed up for a single residential line to use for homeschool purposes but was given additional lines she didnโt request.
The plaintiff alleges that CenturyLink said the services would cost of $55.95 per month; however, the plaintiff saysย she was then charged $74.47 the next month and then a whopping $216.81 the following month.
Lawheadย further alleges that she discovered she was being charged for a business line and an additional home phone line that she never asked for. In addition,ย CenturyLink never delivered the internet speed it promised, the plaintiff claims.
โAll told, Mrs. Lawhead spent approximately 20 hours communicating with CenturyLink to resolve the numerous issues with her service, and is still in the process of disputing phony charges,โ the CenturyLink class action states.
In June of 2017, a courageous CenturyLink employee blew the whistle on the companyโs scam by filing a complaint in Superior Court in Arizona, alleges the class action lawsuit. The whistleblower claimsย she was fired for refusing to take part in CenturyLinkโs unlawful billing practices.
This complaint set off a โdigital revoltโ against CenturyLink for its allegedly fraudulent billing practices, says the plaintiff. Additionally, at least one Stateโs Attorney General has initiated an investigation into CenturyLinkโs billing practices, allegesย Lawhead.
โIt is estimated that the damages to consumers could range between $600 million and $12 billion, based on CenturyLinkโs 5.9 million subscribers,โ the CenturyLink lawsuit states.
According to the CenturyLink class action lawsuit, there have been more than 1,500 consumer complaints to the Washington Attorney Generalโs Office over CenturyLinkโs billing practices. The plaintiff says that the company often blames the consumer for mistakes in billing and sends them through a frustrating and complicated process to fix its mistakes.
CenturyLinkโs โoffending and unlawful conductโ includes billing for services customers never requested, not honoring rates quoted during sales calls, billing customers for cancellation, billing for periods when services were not connected, failing to honor cancellation requests in a timely manner, and failing to provide promised credits to consumer accounts.
Two other class actions have hit CenturyLink in the past few weeks alleging bait-and-switch tactics and deceptive billing practices.
The plaintiff seeks to represent all individuals who made a payment to CenturyLink since 2013 who were charged above what they owed the company. The plaintiff is charging CenturyLink with fraud, violations of the Washington Consumer Protection Act, and unjust enrichment.
The plaintiff is represented by Bonner C. Walsh of Walsh PLLC, Michael Fuller of Olsen Daines PC, and Mark Geragos and Ben Meiselas of Geragos & Geragos.
Theย CenturyLink Overbilling Class Action Lawsuit is Jubilee Lawhead v. CenturyLink Inc., Case No. 3:17-cv-05487-RJB, in the U.S.ย District Court for the Western District of Washington at Tacoma.
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15 thoughts onCenturyLink Rings Up Another Deceptive Billing Practices Class Action
On going billing issues with CenturyLink, please help. When I signed on they told me 50 dollars a month. No hidden fees. I am a senior citizen with limited income
Please help
I received a call today from a law firm by the name Keller Lenkner. She said she needs my social security number that there mustโve been a typo. My award for Century Link that over charged me by 2 grand she said would be $393.54 Anyone know the firm Keller Lenkner? I looked them up cant find if its that firm for Century Link. I will NOT give my S.S. #. ANYONE have information on this? Thank you
I had century link the billing got out of control I closed the account
I had Centurylink service since August, 2016. On June 17, 2017, My house burned down completely. I followed all the procedure required by this company. When I moved to a rental while my home was being rebuilt, the area was not covered by them. So, they referred me to DirecTV. Nevertheless, they kept on billing me for the services on my burnt home. After 2 years of letters, calls, being sent to collections,a letter to FCC I ended up having to pay $650.00 to avoid y credit to be affected. Now, they just sent me another letter from a collections agency telling me that I owe them even more money. Please, can you help me?