By Brigette Honaker  |  September 3, 2018

Category: Consumer News

Calls From An American Airlines Lost Baggage Phone Number May Have Been Recorded Without ConsentConsumers who received a call from an American Airlines lost baggage phone number and did not receive a call recording warning may have had their calls recorded without their consent, entitling them to relief under California call recording laws.

California residents who received a call from an American Airlines lost baggage phone number or another business number may have had their phone calls recorded without consenting. No specific allegations have been made, but legal experts are investigating claims of wrongdoing by multiple companies including American Airlines, British Airways, Cannondale Bicycle Corporation, Czech Airlines, Dermalogica, Fisher & Paykel, Harman Audio, Hunter Boots, JBL Audio, Malaysia Airlines, Romano’s Macaroni Grill and Tupperware.

Under the California constitution, privacy is considered an inalienable right and the state’s citizens are protected from various breaches of privacy by numerous privacy laws and statutes. The largest of these privacy laws is the California Invasion of Privacy Act which was passed in 1967 to protect Californians from breaches of privacy via technology including phone calls.

The California Invasion of Privacy Act specifically prohibits “maliciously and without the consent of all parties to the communication, [intercepting], [receiving], or [assisting] in intercepting or receiving a communication transmitted between cellular radio telephones or between any cellular radio telephone and a landline telephone.”  The law also contains similar statutes for calls between other telephone devices.

If consumers did not receive a call recording warning before their call from an American Airlines lost baggage phone number, they may have had their call recorded without consent. Laws governing call recording require immediate disclosure that businesses are recording calls.

If consumers hear this warning and continue to stay on the line, it is generally considered consenting to the call recording. However, if no warning was heard and consumers didn’t know about the call recording, they could not consent and may be eligible for compensation via a California call recording lawsuit.

Call recording lawsuits, which bring claims under the California Invasion of Privacy Act or other privacy laws, may require companies to pay up to $5,000 per violation (i.e. per call). Some businesses attempt to dodge these claims by arguing that they recorded calls for non-nefarious purposes such as training or customer service.

However, good intentions do not erase blame and these companies must still face allegations against them.

To avoid a costly legal process and the uncertainty of a massive trial verdict, companies may decide to settle California call recording lawsuits instead of letting them go to trial. This outcome is often ideal for consumers as well, as they get to avoid the costs of litigation and uncertainty of trial but still walk away with thousands or millions of dollars in the form of a settlement.

If you received a call from an American Airlines lost baggage phone number and did not hear a call recording warning, you may have had your call recorded without consent. If this applies to you, and you believe you had your American Airlines lost baggage phone number call recorded without consent, you may be eligible to file a California call recording lawsuit.

Legal action against businesses which may have recorded calls without consent could recover compensation for damages, breach of privacy, and more.

If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.

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