A class action lawsuit accuses Turo, a peer-to-peer car rental company, of wrongfully charging customers undisclosed fees.
The Turo class action lawsuit was filed by Honan Yang, an Illinois resident who says he rented a 2015 Hyundai Sonata through Turo.
Allegedly, he was unfairly assessed fees for damage to the vehicle, as well as fees for appraisal and processing.
According to Yang, on Oct. 15, 2019 he paid $127.15 to rent a vehicle for three days. He says he picked up the vehicle in Los Angeles on Nov. 2, 2019 and drove the vehicle locally, for less than 100 miles. and then returned it to the same location. Yang claims that he returned the vehicle in the same condition it was in when he rented it.
The Turo fees class action lawsuit goes on to state that after Yang returned the vehicle, it was inspected inside and out. Allegedly, the owner of the vehicle did not note any damage at that time, because there was none. Yang says the owner accepted the keys from him at that time.
According to the Turo car rental damage fee class action lawsuit, Yang returned to Illinois and a few days after his return he received an email from Turo, stating that the owner had reported damage to the vehicle’s front bumper.
The email reportedly noted there had been no prior notice of the damage, saying “I know this may come as a surprise.” Yang alleges that the email falsely assured him not to worry.
The car rental unexpected fees class action lawsuit went on to say that the email explained that a “superficial scuff mark” had been found on the lower bumper. The email then stated that Yang had been assessed a charge of $576.86 for damages, plus fees of $75 for appraisal and processing. Yang says that Turo then debited Yang’s account for that amount.
Yang claims that he disputed the charges, denying he had damaged the vehicle. He allegedly received a second email that “conceded that such surprise damage claims are not uncommon.” Allegedly, the email claimed that it was “not uncommon for damage to go unnoticed.”
Yang argues that the appraisal and processing fees were not disclosed to him until after he returned the vehicle, and argued that these fees are not related to real costs or services performed by the company, and are therefore unreasonable.
The Turo undisclosed fees class action lawsuit asserts that Yang’s experience is like that of many other Turo customers, who say that they were similarly charged for damage and fees that were not disclosed.
Yang cites many customer reviews that claim Turo’s customer support is not helpful in resolving this issues, and uses this to argue that Turo makes a practice of unfairly charging fees.
Have you rented a car through Turo? Tell us about your experience in the comments section below.
Yang is represented by William M. Sweetnam of William M. Sweetnam LLC.
The Turo Undisclosed Fees Class Action Lawsuit is Honan Yang v. Turo Inc., Case No. 1:20-cv-01049, in the U.S. District Court for the Northern District of Illinois, Eastern Division.
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141 thoughts onTuro Class Action Says Customers Charged Undisclosed Fees
I book a car with Turo initially from 12/24/25 to 1/24/26. With those day it came with 1860 miles included for $1045.63. The car was paid and picked up. I had a job emergency so I had to shorten the trip to 1/24/26-1/10/26. I paid an extra $20 and with that I was allowed 3,400 miles for those days. On 1/10/26 my flight was cancelled and I had to fly out the next day. So I extended it for an extra day. When I realized it took the mileage down to 1080 miles for the entire trip I cancelled and called Turo. There a customer service rep told me that the 3,400 miles and 1080 would be included for the trip. I ask her multiple times was she sure and she said yes. I asked her is this call recorded and she said yes! She rebooked the extra day for me. I wanted to be sure so I reached out to the host and asked them to NOT approve this trip if it’s only going to allot me 1080 miles. I had already went over because again I was initially allowed 3,400 miles. The host approved the trip anyways and the mileage went down to 1080. I called Turo and they then launched and “investigation.” Saying they would solve it. I turned the car in, then was hit with a bill for an extra $2183 dollars on top of the $1,045 dollars I already paid due to going over the 1080 mileage mark they changed for adding on ONE extra day. The host said Turo controlled the mileage and Turo said the host controlled the mileage. I was lied to, scammed and tricked by both Turo and the host. I tried resolving the issue with phone recording, emails, screenshots of receipts and text messages. Only to be denied and told I was responsible for that payment. Over $3400 to rent a Hydai Elantra for 17 days. They charged me for 2091 additional miles driven which equaled to $1,819.17, 3% processing fee, $54.58, sales tax $127.34, Airport permit fee $181.92 which equaled to $2183.01 after they reduced my mileage to 1080 for adding on ONE day from 3,400 miles allowed before adding the one exter day. Also, those extra fees added on to the “outstanding balance” were paid when I initially booked.
I have been charged $3,500 for damages that were not done by me. I have repeatedly emailed Turo pictures of the returned vehicle undamaged and they refuse to hear me out and I’m soooo angry. A blind person can see there was no damage done to the vehicle
I want to sue. Please help
August 23, 2025 I rented a Chevy Malibu and extended the ride until oct 2025 I spent over 2000$ in rentals and Turo kept raising the extended fees on my last attempt to extend Turo took my 67$ payment never disclosed that if it were to be denied I would receive a refund in 10 days I tried to extend the rental because the host approved it and Turo tried to charge me 280$ to extend wich is ridiculous Turo never gave me my deposit and sent me a message that the car would be reported stolen how if the host approved the extension but to pay 280$ to extend is a rip off I depended on that car and Turo initially took my money and didn’t refund me right away never saw anything about 10 day refund or I would not have done the extension.
Turo charged me a deposit after my car rental contract ended. The person that I rented from went over the vehicle return inspection together & all was great & he even gave me a ride to my destination. I reached out to Turo; they can’t explain the post contract charge & have yet to resolve the issue.
I got charged 3010 dollars because I got hit in one of the cars and when I was renting the car from Turo I didn’t know the lady didn’t have insurance on the car and now there charging me for the accident that I didn’t cause
I went through similar issue with Turo, but much worse. Not only they charged me $900 for a 4 inch scratch and cracked windshield, but weeks later they came back and charged me extra $1,200 for a damage that was underneath the car which was originally there. To make things worse, they came back 3rd time and said 3rd party company did appraisal they ended up charging me for total of $3,000. They also called CITI bank, opened up a new credit card without my knowledge or permission then refused to refund back anything. After going back and forth for month, I decided to go after Citi Bank for opening up an account without my permission. I tried to contact few lawyers, but none had interest to help. Two of them said, just let it go, but I refused to let them rip me of or others in the future. Therefore, how can I be added to this Class Action or if you can refer a lawyer would be really appreciated. Unless people stand up to them, they’ll continue to rip off people while they’re making billions per year…