AT&T class action lawsuit overview:
- Who: BHS Law LLP filed a class action lawsuit against AT&T Corp. and AT&T Services Inc.
- Why: BHS Law alleges AT&T improperly billed its business customers for telephone services that were suspended, disconnected or terminated.
- Where: The AT&T class action lawsuit was filed in California federal court.
AA new class action lawsuit alleges AT&T improperly billed its business customers for telephone services that were suspended, disconnected or terminated.
BHS Law LLP claims AT&T improperly kept payments for services it did not provide while transitioning customers away from its analog copper phone network to digital or IP-based alternatives.
“Defendants created new or modified billing accounts, altered service conditions and imposed new payment obligations without adequate notice or express, written assent while continuing to bill customers automatically,” the AT&T class action lawsuit says.
BHS Law seeks to represent a nationwide group of business customers whose AT&T business phone lines were suspended, disconnected, or terminated, but who were still billed during one or more periods when AT&T did not provide working service.
AT&T allegedly failed to provide timely notice of service cutoffs
BHS Law claims the affected lines were used only for fire-alarm signaling and life-safety compliance, meaning AT&T’s alleged actions had “foreseeable regulatory and operational consequences.”
According to the AT&T class action lawsuit, this included lost fire-alarm monitoring, intervention by local fire authorities and emergency compliance measures.
“Defendants’ practices constitute unjust and unreasonable conduct under federal telecommunications law, breaches of contractual and equitable obligations and unfair and unlawful business practices under California law,” the AT&T class action lawsuit says.
BHS Law claims AT&T is guilty of breach of contract, breach of the implied covenant of good faith and fair dealing, money had and received, unjust enrichment and unfair competition.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of restitution and disgorgement, actual damages, pre- and post-judgment interest and attorneys’ fees and costs.
In 2025, AT&T Inc. faced a class action lawsuit alleging it violated the Telephone Consumer Protection Act by sending telemarketing text messages to consumers who had attempted to opt out.
Have you been billed for disconnected services by AT&T? Let us know in the comments.
The plaintiff is represented by Brian H. Song of BHS Law Corp.
The AT&T bill class action lawsuit is BHS Law LLP v. AT&T Corp., et al., Case No. 5:25-cv-10712, in the U.S. District Court for the Northern District of California.
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220 thoughts onAT&T class action alleges business customers billed for disconnected services
This honestly sounds exactly like what I’ve been dealing with. AT&T continued billing me for charges that didn’t match my signed agreement, and credits they had already confirmed were never properly applied. I spent months trying to fix it, with documented disputes and proof, but the billing errors were never fully corrected. It’s frustrating and concerning, especially when customers are doing everything right and still being billed inaccurately. Situations like this raise serious questions about billing practices, transparency, and whether customers are being treated fairly.
Add me
please add me
Please add me, I used this product regularly for years for both home phone, wifi and for cable/satelite tv.
Yes that’s why I don’t have service with the. Anymore . Will not go back ever they took 94.50 every month for 7 months and refunded 1 month
I had a phone line and internet my acct been closed for 6 mos I’m still getting billed now is in collection just that fast when they gave me the service they told me they worked pay off my phone with tmobile they took my iPhone that was fully paid for and never paid off tmobil now they but me in collect for the phone plz help
Please add me to this list. If you can think of it ATT HAS DONE AIT TO ME. Every upgrade they lose my phone allegedly even when I handed it to the manager. Last upgrade they lost my phone and they billed me 3x for the same fees while I was sitting there as the kid was new. The manager told me it would drop off my cards. It never did and ATT denied it even though I had receipts and called or went there everyday.
They billed me for a new line of service and device because the in store manager lied to my face that he had to activate a line to get a promo which he didn’t say activate as I would have picked up on it- he said he was getting a promo code. ATT would not cancel the line of service and billed me forn3 years for $150 additional dollars when I simply wanted to do an insurance claim on my daughter’s phone. 3 years of cellular service for an iPad that they never provisioned to the correct line. I called repeatedly for months. Cases logged. Investigations done and then they blamed me claiming I took too long to report it. I reported it. They dragged their feet and then blamed me. My bill is never what they claim it should be. They have stolen more money from me. Disconnected my service more times than I can deal with for errors on their side. They have exposed my data to the dark web several times. It’s gross.
Friend same