Amazon return policy class action lawsuit overview:
- Who: Holly Jones Clark filed a class action lawsuit against Amazon.com Inc.
- Why: Jones Clark claims Amazon repeatedly and systematically fails to issue refunds on items that are properly returned within the allowed 30-day return window.
- Where: The class action lawsuit was filed in Washington federal court.
Amazon repeatedly and systematically fails to issue refunds for unwanted items returned within 30 days in accordance with the company’s refund policy, a new class action lawsuit alleges.
Plaintiff Holly Jones Clark claims Amazon has also gone so far as to reverse refunds that it had earlier issued, despite representing to its customers that it will “issue or process a return upon receipt of the product.”
The plaintiff argues Amazon is ultimately able to “earn a windfall” from refused refunds at the expense of consumers who allegedly have to go back and look through their own bank statements to find whether Amazon has “complied with its own refund policy.”
“The alleged ease and accuracy with which customers can return products are an integral part of the Amazon shopping experience and are relied upon by customers when making a choice as to whether to purchase a product from Amazon,” the Amazon class action states.
The plaintiff wants to represent a nationwide class of consumers who were charged by Amazon for failing to return a product that had been timely returned in its original condition within the past six years.
Amazon states on customer accounts that refund was issued when it was not, class action says
The plaintiff argues Amazon confuses is customers by allegedly stating on their accounts that a refund has been issued, despite that not actually being the case.
“Where the customer fails to notice whether Amazon has issued a proper refund, or recharged his account, Amazon is able to earn a windfall on those items which it has received back but has failed to issue the necessary refund or credit,” the class action states.
The plaintiff claims Amazon is guilty of conversion, unjust enrichment and breach of contract, and of violating the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, punitive and/or exemplary damages for herself and all class members.
A similar class action lawsuit was filed against Amazon in September by a group of consumers arguing the company re-charges its customers for items that are returned within the allowed 30-day return window.
Have you been charged by Amazon for a product you returned within the allowed 30-day window? Let us know in the comments.
The plaintiff is represented by Manish Borde of Borde Law PLLC and Lynda Grant of TheGrantLawFirm PLLC.
The Amazon return policy class action lawsuit is Holly Jones Clark v. Amazon.com Inc., Case No. 2:23-cv-01702, in the U.S. District Court for the Western District of Washington.
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502 thoughts onAmazon class action claims company violates own return policy
I just saw that someone filed a class action lawsuit against Amazon for failing to issue refunds on properly returned items. Honestly, I’m not surprised as this has happened to me well over a hundred times.
I’ve followed every step of their return process: returned items within the 30-day window, used their labels, tracked the shipments. And yet, I’ve lost hundreds, if not, thousands of dollars on items that were never refunded.
Every time I reach out to customer service, I get the same runaround. They deflect, deny, and somehow twist it into being my fault. No matter how much proof I provide, it’s like talking to a wall.
It’s exhausting. And infuriating. I’m glad someone is finally calling them out in court, because this isn’t just a glitch, it’s a pattern. And I’m living proof.
I returned items but no refund online shows refund but if you open it it shows no refund issued when I called Amazon I was told that because it was in 2022&2023 it’s now 2024 nothing can be done and it’s for over 1500.00 and multiple cards charged s as me amount that were on file I’m told to bad to long ago
I bought a night owl security camera & when I received it, I found that it would not work with my satellite wifi. So I returned it that week. On my account, they received it so I figured they would simply zero my Amazon card out but instead, they put an amount that was less than what I spent on a gift card. To date, I have refused to pay them for something I could not use in spite of their creditors and the synchrony family of credit cards that have been cancelled by them.
This has been happening to me since 2021 and I have all the receipts to show it. I even have audio recordings with Amazon reps. I have been discussing this issue with my husband for quite some time so I’m happy someone’s doing something about it. I’ve got plenty of damaging receipts if ever needed!
I have had multiple issues with Amazon and still have not received refunds for several items that were returned. Have sent me threats about recharging, I haven’t the time to go back and see if they did so successfully. I don’t have the time to deal with it and I think that is what they literally BANK ON. They can then resell the used items without refunding!
I recieved a refund for items returned then weeks to months later they recharged my card for the items I returned! How can this be. I spent hours calling to try and prove I returned the items. They refused to give me a refund and I had no recourse because I didn’t keep the ups receipts and they refused to help me track the items with the tracking number. They have the tracking numbers. Its costs me hundreds of dollars they stolen from me.
I had to contact my bank and file a dispute on a few items but I was worried the bank would close my account so Amazon kept my
Money and the returned merchandise they are thieves!
It’s has been years I have found over 10 times Amazon did not refund for items returned. I complained I spent days trying to get a refund for those items. Now becuase of this class action lawsuit I recieved and email that after nearly 3 years and thanks to other and lawsuit for bringing it to the courts Amazon said they were going tom refund me over $260!
Oh but not so fast they REFUSE to send me a check and or refund my credit card.
instead they are giving me an Amazon credit to ONLY be used on digital purchases!
I don’t even know what a digital purchase is! I never made a digit purchase before and have no intention to! Please help me. They refused after several calls to refund me the money they found to be owed to me! It’s unspeakable how they treat their customers. They closed my account to due to many returns! I am sure I am not the only they have scammed to keep the products keep the money and even after recognizing after years go by they owe money are still refusing to refund it.