Airport parking class action overview:
- Who: A California resident filed a class action lawsuit against CAVU eCommerce (AMER) LLC.
- Why: The plaintiff claims CAVU eCommerce failed to disclose mandatory service fees for reservations made on its airport parking websites.
- Where: The class action lawsuit was filed in Illinois state court.
A new class action lawsuit alleges CAVU eCommerce advertised prices on its airport parking reservation websites that did not disclose mandatory service charges customers would later have to pay to book parking spaces.
Lead plaintiff Shayla Marcotte’s complaint claims CAVU’s websites AirportParkingReservations.com and AirportParking.com allow users to browse available parking spaces and their rates based on the airport they are flying from.
Marcotte claims that after clicking through four screens repeating the advertised price for a given parking space, users are suddenly presented with a service charge added to their reservation cost that is “difficult to notice.”
“Defendant’s multi-step checkout process and checkout page contribute to the obfuscation of its true pricing scheme,” Marcotte says.
“Defendant offers an initial list of advertised competing prices that the consumer may choose from. After selecting that price, the consumer is taken through three additional pages where the consumer is repeatedly reminded of and required to affirm that they are making their reservation at the daily, initially advertised price,” Marcotte added.
Airport parking websites ‘deceived’ consumers, class action alleges
Marcotte argues customers are not made aware of the extra charge until after they have been asked to affirm the initially advertised price. Then, they are only given notice of it on the final checkout page, where it is tucked between the initially displayed price and the standard taxes on the reservation.
The plaintiff claims she reserved a parking space in July 2024 through one of the websites and was hit with an additional $6.99 fee on top of the advertised $14.95 daily reservation price at the end of the purchase.
Marcotte argues she was “deceived into believing that she was paying (with anticipated taxes) the price she repeatedly selected for her reservation.”
The plaintiff claims CAVU is guilty of violating California consumer protection laws that ban deceptive business practices, such as “drip pricing” or a failure by a business to disclose the true price of its goods or services on its app or website.
Marcotte claims CAVU is guilty of violating California’s Consumers Legal Remedies Act and Unfair Competition Law.
The plaintiff wants to represent a class of all California residents who made a reservation through CAVU’s websites and paid a mandatory service charge at checkout between July 1, 2024, and March 10, 2025.
In related news, SpotHero faced a class action lawsuit in April for using a deceptive practice known as “drip pricing” to sell its parking reservations.
What do you think of the allegations in this class action lawsuit against CAVU? Let us know in the comments.
The plaintiff is represented by Philip L. Fraietta of Bursor & Fisher P.A.
The AirportParkingReservations.com class action is Marcotte v. CAVU eCommerce (AMER) LLC, Case No. 2025CH06466, in the Circuit Court of Cook County, Illinois.
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4 thoughts onAirportParkingReservations.com hit with class action lawsuit over hidden fees
Cavu don’t just run this website though, don’t they run Columbia Metropolitan Airport parking site too? Does that one do the same thing?
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I use airportparkingreservations.com all the time and I could never figure out why the price was always “higher” after the discount code