Experian Class Action Lawsuit Says 7-Day Trial Membership is a Trap

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Experian’s trial membership is a trap because it cannot be easily canceled before further charges incur, according to a class action lawsuit.  

Plaintiff Nada Tadic claims that she signed up for a 7-day trial membership with Experian and ConsumerInfo.com, to check her credit scores.

Tadic says she was unable to easily cancel her membership at the end of seven days, and was then charged a monthly rate.

She claims that the company intentionally makes it very difficult for customers to cancel their 7-day trial memberships to be able to charge them more money.

The Experian class action lawsuit alleges that information on the CreditCheckTotal.com website, run by Experian and ConsumerInfo.com, advertises to consumers that “when you order your $1 3-Bureau Credit Report and FICO Scores, you will begin your 7-day trial membership…If you don’t cancel your membership within the 7-day trial period, you will be billed $29.95 for each month that you continue to use your membership. You may cancel your trial membership anytime within the trial period without charge.”

The Experian trial period charges class action lawsuit alleges that the company intentionally makes it very difficult for customers to cancel trial memberships.

Tadic claims that though the company makes it easy for customers to sign up for memberships on the website, the only way customers can cancel a membership is by calling a customer service line.

The Experian class action lawsuit states that when Tadic tried to cancel her membership over the phone during the 7-day trial period, she was put on hold indefinitely.

Allegedly, wait times for the customer service line are prohibitively long, making it almost impossible for customers to cancel their membership.

The Experian membership class action lawsuit claims that many customers had similar experiences, citing numerous online reviews that spoke of very long wait times, the inconvenience of the cancelation procedure, and the feeling that the company intentionally was deceptive to consumers.

Allegedly, many consumers were put on hold indefinitely. If they were given an estimate for the length of time that the hold would last, they were reportedly told that it could be anywhere between one and seven hours.

According to the Experian class action lawsuit, “ultimately, the consumers held on the line and were never able to speak to somebody to cancel the membership.”

In a few cases when consumers were able to speak to a customer service representative to request that their membership be canceled, consumers claim that a representative promised to cancel their membership but never did, causing them to continue to incur fees.

Tadic says the company severely inconveniences customers intentionally and knowingly scams consumers out of money that they would not have otherwise spent with the company.

She claims that their “chosen business model yields predictable results by encouraging and rewarding deceptive and other unlawful conduct.”

The Experian class action says Experian and ConsumerInfo.com engage in consumer fraud, deceptive sales practices, breach of contract, negligent misrepresentation, fraudulent inducement, and unjust enrichment.

Tadic is represented by James F. McDonough III, Travis E. Lynch, W. Lewis Garrison, Chris B. Hood, and Jonathan R. Miller of Heninger Garrison Davis LLC.

The Experian Trial Period Charges Class Action Lawsuit is Nada Tadic v. Experian Information Solutions Inc., et al., Case 1:18-mi-99999-UNA, in the U.S. District Court for the Northern District of Georgia, Atlanta Division.