Consumer advocates are concerned that California consumers who call the Cannondale 1800 number might be getting recorded.

Like other companies, the Cannondale 1800 number has a line designated for customer service purposes and should provide a disclaimer of potential call recording before the customer is directed to the department they want.

However, not all companies provide this disclosure, even though the company may records phone calls on a regular basis. A class action investigation has been launched against a number of businesses for potentially violating California privacy laws by failing to warn consumers against potential call recording.

Cannondale is a well-known bicycle company that has been described as a leading innovator in the industry. Like many other sports equipment companies, Cannondale became well known through customer feedback and by sponsoring various athletes.

Even though Cannondale is known for producing high quality and reliable bicycles, it is one of many companies that may have violated California call recording laws.

Overview of California Call Recording Law

California is one of the most progressive states when it comes to consumer protection laws and requires businesses to be clear with customers if intending to record phone calls. California call recording policy falls under the California Invasion of Privacy Act, which was enacted in 1967 and provides consumer protection when using technology like phones to communicate.

According to California call recording laws, call recording is generally against the law unless all parties involved in the conversation give their consent to be recorded. This means that there are very few exceptions that call recording without consent is legal in California.

Applying to both inbound and outbound calls, California call recording law states that some form of consent must be given in order for the call to be legally recorded. The Cannondale 1800 number is an example of a customer service line that is specifically set up to accept inbound calls and place outbound calls to customers. Both kinds of calls must contain a disclosure if recording is taking place.

Businesses often state that these phone calls may be recorded for specific purposes, such as customer service training, and are typically given at the beginning of the call. Customers can give their consent by either staying on the line, or perform some other action like press a button on the dial pad.

It is important to note that by staying on the line, a customer gives implied consent to be recording. It is important for businesses to follow these California call recording policies, both to protect the privacy of their consumers and to be within compliance of state law.

Businesses can face up to $5,000 per violation or three times the amount of damages suffered, if they are found to be in violation of California call recording laws. Several companies have already faced allegations like this, and have reportedly paid multimillion dollar settlements to resolve allegations of California call recording law violations.

Consumers who believe they were recorded after calling the Cannondale 1800 number or other company customer service line should consult an attorney if they are considering filing legal action.