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On Wednesday, the Federal Communications Commission announced it has reached a $25 million settlement with AT&T Services Inc. over allegations the phone carrier failed to protect the personal data of hundreds of thousands of customers whose personal information was compromised in a data breach that occurred between November 2013 and April 2014.
According to the FCC, the records of nearly 280,000 U.S. customers were accessed by employees at call centers used by AT&T in Mexico, Colombia and the Philippines. The information that was reportedly accessed included names, Social Security numbers and other customer proprietary network information that is required to for unlock requests for AT&T cell phones. This data was allegedly provided to unauthorized parties who may have been trafficking in stolen phones. At least two employees have reportedly confessed that they sold the information to an unauthorized third party. The third party entity reportedly used the customer information to make more than 290,000 unlock requests through AT&T’s online unlock request portal.
“To settle this matter, AT&T will pay a civil penalty of $25,000,000 and develop and implement a compliance plan to ensure appropriate processes and procedures are incorporated into AT&T’s business practices to protect consumers against similar data breaches in the future,” the data breach settlement documents state. “In particular, AT&T will be required to improve its privacy and data security practices by appointing a senior compliance manager who is privacy certified, conducting a privacy risk assessment, implementing an information security program, preparing an appropriate compliance manual, and regularly training employees on the company’s privacy policies and the applicable privacy legal authorities.”
In addition to these policy changes, AT&T will notify all customers whose accounts were improperly accessed and pay for credit monitoring services for consumers affected by the data breach. According to AT&T, there is no evidence that the data breach has caused customers’ data to be used for identity theft.
According to the FCC, the AT&T data breach settlement is the largest data security and privacy enforcement action in the agency’s history. “As the nation’s expert agency on communications networks, the Commission cannot – and will not – stand idly by when a carrier’s lax data security practices expose the personal information of hundreds of thousands of the most vulnerable Americans to identity theft and fraud,” FCC Chairman Tom Wheeler stated. “As today’s action demonstrates, the Commission will exercise its full authority against companies that fail to safeguard the personal information of their customers.”
The AT&T Data Breach Lawsuit is In the Matter of AT&T Services Inc., before the Federal Communications Commission.
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21 thoughts onAT&T to Pay $25M in Data Breach Settlement with FCC
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My AT&T account was hacked resulting in my services being suspended. Someone made a fraudulent Insurance claim on our account and AT&T didn’t think there was anything wrong with them sending the phone to a whole nother State than where I live. AT&T claim they don’t know what’s going on.
Yes, we received tons of phone calls AT&T and text messages
They totally screwed me and identify
My husband received a postcard for this and threw it away. How can we get another? He didn’t understand what it was for.
I’ve had att for 8 years never got anything from them, newest scam they have is you receive a message from att stating you have infringed on copyright services and unless this stops your speed will go very slow, I have an I pad unable to burn music or videos, one came up my sons game San Andreas but he pays $17:99 at 7/11 to play online! No one from att could tell me about this except that I don’t want the FBI at my door and to check the card my son purchases to play online with gamer friends! After second notice I called them was transferred 3x to Phyllis, whom didn’t know what p2p was= peer to peer and that I need to make sure card is legit! Yes it is! ( crickets) ok what do I do? She didn’t know! , I think they just want me to purchase higher Internet speed! I just wrote a complain on this forum!
I constantly get calls because of this breach. The worst are the ones when my own phone number calls me. How do I get involved in receiving this settlement money. I can provide proof that I was a customer of AT&T and I can also state that the problem is still occurring though I have changed providers. Strange At& T didn’t want to release my phone number and wouldn’t tell anyone why. When Frontier bought there Uverse in CT I was told to call AT&T with the phone problem and when I tried I was told to call Frontier who doesn’t have a clue.
I have been with AT&T for years and bombarded by scam calls, solicitors and emails…. Did not know how or why this has been happening… now I know but what can I do about it or how do you prove it’s due to AT&T. What do I do?
Constantly receiving messages from an 850 # 7 AM, 8 AM, 10 PM calls from the Phillipines, MX. In addition they called me regarding goverment loans and IRS
Yes I receive several. Call from AT&T.. And texts.