- Who: A delivery driver has lodged a class action lawsuit against DoorDash.
- Why: The plaintiff alleges DoorDash purposely alters its drivers’ performance metrics so that it can decrease their available jobs and, therefore, their pay.
- Where: The class action lawsuit is pending in Arkansas federal court.
DoorDash, Inc. manipulates drivers’ profiles and performance metrics to decrease the number of jobs available to them in their area, thereby decreasing the amount of money they can earn as drivers, according to a new class action lawsuit.
Lead plaintiff Aaron Rabah, a DoorDash driver, claims the company solicits potential employees via online advertisements that offer high hourly wages. After enticing individuals to sign up as drivers with this promise, the defendant then reduces the number of jobs the employee receives.
Rabah claims he and other drivers receive job assignments via an online app that the defendant creates and maintains. The available delivery orders, or jobs, are made available to specific employees based on a variety of factors controlled and maintained by the defendant.
“Defendant sets rules and has complete control over the manner and method of work to be performed, and plaintiff and other drivers have to obey these rules or risk the loss of their jobs,” the class action lawsuit states.
Rabah claims DoorDash promised the plaintiff and other drivers a rate of pay based on delivery charges set by the defendant, and that they relied on that promised rate of pay when accepting employment.
DoorDash Drivers Lose Out on Promised Work, Claims Class Action Lawsuit
Qualifying DoorDash drivers whose performance metrics are high enough receive special incentives and benefits, including priority schedule access (being able to “dash,” or drive, at any time, rather than being confined to a set schedule) are prioritized for jobs over lower-ranked drivers when there are multiple drivers available for a job, the lawsuit states.
However, DoorDash altered the location and means of transportation in the plaintiff’s profile, causing the number of orders available for him in his actual location to dramatically decrease.
The food delivery company also engaged in the artificial deflation of the plaintiff and other drivers’ performance metrics, causing them to be eligible for fewer jobs and decreasing the amount of money they were able to earn. This has the effect of causing the plaintiff and other drivers to receive less than the amount promised in the defendant’s advertisements soliciting employees.
Rabah seeks to represent other DoorDash drivers. He wants DoorDash to pay him and the other drivers compensation for all of the hours worked and damages for all unpaid overtime.
Earlier this year, DoorDash agreed to a $100 million settlement to end a class action delivered by drivers in California and Massachusetts who claimed they were improperly classified as contractors.
Delivery drivers have also accused DoorDash of stealing their tips.
Are you a DoorDash driver whose profile was manipulated? Let us know in the comments!
The plaintiff is represented by Chris Burks of Williams Hart Boundas Easterby LLP.
The DoorDash Metric Manipulation Class Action Lawsuit is Rabah, et al. v. DoorDash, Inc., Case No. 3:21-cv-00235-JM, in the U.S. District Court for the Eastern District of Arkansas
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126 thoughts onDoorDash Manipulates Drivers’ Profiles So They Don’t Receive Jobs, Pay, Says Class Action Lawsuit
the entire tier system platinum status is a complete scam and destroyed my pay before they implemented this system in mid 2024 I was making at least 23$ per hour plus since it has dropped to as low as 10$ per hour or less. if u dont accept the orders the punish you by lowering your pay sometimes you cant even work. this is my second time being rug pulled by DoorDash. I had my credit ruined when they did the tip stealing scandal in 2018. any way I could be involved in any lawsuits let me know.
I’ve been a dasher for over 4 years now. I have seen everything from my ratings being manipulated to receiving violations for reasons beyond my control.
(i.e.. accepting an order that should be picked up by a certain time and being unable to make it on-time due to traffic and unrealistic time demands. Same goes for deliveries. I would pick up an order and need to have it delivered within 7 minutes but my GPS gives me a ETA of 11 minutes as soon as I click on the directions button within my dasher app) I get points deducted from my rating everytime this happens; and I’ve reached out too door dash support many times to explain why the order was late and they would give me a false promise of fixing it or escalating it. Or they would dance around the problem completely ignoring my request to have the rating fixed. They oftentimes just continually reply with a pre-scripted reply that has absolutely nothing to do with what I’m complaining about.
All together this has caused me to lose my platinum dasher benefits making it to where I can only schedule dashs based on the need. My area is heavy on door dashers so most of the time I can’t even get time to clock in and work do to the schedule being full. Losing income and working endlessly to try and get back on platinum dasher status. Which is almost impossible when I’m still being penalized for reasons out of my control, being unable to clock in and seeing my ratings being manipulated to where it restricts the orders and frequency of order offers I get.
I just experience the worst do to an accident on freeway. Freeway was closed down. Violation due to being 45 minutes late. I even notified them ahead of time. Also door dash only paid me 2.00$ for a half an hour drive. They recently removed the bars from top of dash that told driver where they were delivering too. In 2 1/2 hours I made less then 5 dollars. This seems to happen alot to me
. I start working for DD in 2022.
I worked for them since 2020 and have had this happen quite often please let me know if I have a claim
Please add me. DoorDash has always been deceptive in how they arrive at driver ratings. Often times ratings dropping so significantly for no apparent reason resulting in wasted time spent with no order offers coming in. When questioned about ratings they never directly answer the questions. Example – decline two $2.75 orders going over 5 miles and DoorDash shadow bans you blocking any orders from coming through.
through doordash new rating system I have completely lost the ability to use the app. They have instituted a new metric of on time deliveries that has wrecked my rating. I went into last week a “platinum” dasher and now have dropped so low I am unranked. They allowed a stacked order to influence this late rating, and also a handful that were late because if restaurant wait times, which they insisted didn’t affect my ratings but did this has to be illegal somehow.