iPhone 7 Loop Disease Blamed for Poor Audio Performance

If your cell phone has audio problems, iPhone 7 loop disease could be to blame.

An increasing number of iPhone 7 and iPhone 7 Plus owners are reporting problems with the speaker or microphone on their phones. They insist their phones have not received any damage. The problems are happening when the screen has not cracked and when the phone has not come into contact with water.

The iPhone 7 loop issue manifests in different ways. Some phone users report distorted audio or no sound at all while they are on phone calls or using FaceTime. In other cases, the voice memo icon or the speaker icon gray out while still on a call.

When the iPhone 7 loop problem progresses, the Apple logo will stay on the screen. Upon resetting the phone, the Apple logo will keep looping around over and over, which is why it is called loop disease.

Cause of iPhone 7 Loop Disease

Consumers say they have reported these sound problems to Apple, but have had little help from the company.

MacRumors.com, an independent website not affiliated with Apple, said it has determined Apple sent a document to its authorized service providers indicating consumers might see a grayed-out speaker button mid-call and might have trouble being heard by parties on the other line during phone calls or FaceTime usage.

The document allegedly tells Apple authorized service providers to ask customers to disconnect Bluetooth accessories and power down their iPhone 7 or 7 Plus to see if those measure resolve the problem.

If not, then the phone might have to undergo audio diagnostics to see if a repair is needed. A repair is indicated if the display shows the alerts “device could not detect dock” or “accessory not supported” in the diagnostic window.

The iPhone 7 loop disease appears to have started after the phones were updated with IOS 11.3. While the problem could stem from something in the software causing the microphones to disable, some technical gurus believe the problem is caused by a loose audio chip on the motherboard.

The audio chip loosening is similar to a problem that was seen with the Qualcomm chip that causes affected phones to post a “no service” alert. In early 2018, Apple recalled its iPhone 7S line because of the loose Qualcomm chip issue.

Customers complain their phones are exhibiting signs of iPhone 7 loop disease just as their phones’ warranties expire.

Some experts allude to the flexibility of the iPhone 6 and 7 phones as an issue with the internal workings. The flexible and thinner phones inadvertently place pressure on tiny components and wires that can break or loosen over time. These issues are unknown to the customer until the phone starts to exhibit alerts or the audio fails.

If Apple knew of the design defect when it started selling the phones, but did not offer to fix or warn consumers, the company could be subject to a class action lawsuit.

Join a Free iPhone Sound Problem Class Action Lawsuit Investigation

If you have experienced iPhone 7 or iPhone 7 Plus sound problems, you may be eligible to join a free class action lawsuit investigation.

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