Gskill Class Action Claims High-Speed Memory Cards Need Modified Computers To Work As Advertised

Gskill Class Action Lawsuit Overview:

• Who: A dissatisfied customer filed a class action lawsuit against Gskill.
• Why: The customer argues that Gskill’s false advertising leads customers to believe its high-speed memory cards can operate at their advertised speed without further manual modifications by the user. 
• Where: The class action lawsuit was filed in New York federal court.

Gskill faces a class action lawsuit that alleges the company falsely advertises its RAM products, such as the RipJaws V, misrepresenting their memory speed and the additional modifications necessary to reach their advertised speed.

Noah Nelson, a New York state resident, alleges that Gskill high-speed memory cards, which are plugged into computers to improve computer speed, do not provide the megahertz (MHz) level of speed represented on labeling unless the user makes further modifications to the computer itself. Higher MHz products are supposed to have faster memory and perform at higher levels.

Gskill advertises its high-speed memory cards as having “Blazing Fast Transfer Speed,” which “lets you enjoy a faster computing experience for gaming, video and image editing, rendering and data processing,” according to the class action lawsuit.

Its Ripjaws V product comes in “3600 MHz” and “4000 MHz” versions sold on Amazon.com and Newegg. However, the product “cannot reach these speeds” unless the computer user makes changes to the computer’s firmware, the complaint alleges. 

Gskill Class Action Claims Company Does Not Keep Lifetime Warranty Promise

To reach the advertised speeds, the firmware must be modified through overclocking, which requires adjusting the computer’s Basic Input/Output System (BIOS) or Unified Extensible Firmware Interface (UEFI) settings. These can only be accessed through certain keyboard controls. The user must then manually increase the computer’s RAM frequency to the target speed as well as “multiple memory “timing” settings.”

“The advertised speeds are not always reached due to issues beyond the user’s control or knowledge, such as the combination of other computer components, including the processors and motherboard,” the complaint argues. 

Additionally, increasing a computer’s RAM speed can cause “crashes or glitches, overheated system components, faster degradation of critical components and damage to the memory sticks themselves,” according to the lawsuit.

Further, the Gskill class action lawsuit alleges that the company does not replace or repair these “non-functional” products, failing to keep its promise of lifetime warranties. 

Nelson seeks to represent a New York state class that includes all persons in the State of New York who purchased a Gskill RAM product during the statutes of limitations for each cause of action alleged, as well as a consumer fraud multistate class that includes all product buyers in Arkansas, Iowa, Wyoming, Texas, Nebraska, South Dakota, West Virginia, Utah, Idaho, Alaska and Montana.

Have you found that your high-speed memory cards don’t live up to their promised speed? Share your thoughts in the comments section below!

The plaintiff is represented by Spencer Sheehan of Sheehan & Associates, P.C.

The Gskill Class Action Lawsuit is Nelson v. ​​Gskill USA Inc., Case No. 6:22-cv-06175, in the US District Court for the Western District of New York Rochester Division.

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