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Subaru logo on white wall

Subaru has agreed to a $6.25 million settlement to resolve claims that their Starlink infotainment systems are defective.

The settlement benefits current or former owners and lessees of a 2017 Impreza, 2018 Impreza, 2018 Forester, 2018 Outback, 2018 Legacy, 2018 Crosstrek or a 2018 BRZ vehicle equipped with a Generation 3.0 head unit manufactured by Harman International Industries.

Plaintiffs in the Subaru class action lawsuit claimed that Subaru sold vehicles with defective Starlink touchscreen infotainment systems. According to the plaintiffs, the system is prone to freezing and other malfunctions which make it non-responsive.

The Subaru class action claimed that consumers may have purchased their vehicle for the Starlink touchscreen system or may have paid more for it. They argued that, because the system malfunctioned, they did not get what they paid for.

Additionally, the plaintiffs claimed that the malfunctioning system could cause drivers to be distracted, potentially leading to unsafe driving and collisions with other vehicles.



Subaru has not admitted to any wrongdoing but has agreed to resolve the claims against them in a $6.25 million Starlink class action settlement.

The settlement provides all affected Class Members with an extended 5-year/100,000 mile warranty. Additionally, Class Members can collect cash reimbursements for certain covered out-of-pocket expenses.

In order to receive reimbursement from the settlement, Class Members need to file a valid claim form by April 1, 2020. A claim form is not required in order to recover the extended warranty offered by the settlement.

The deadline for exclusion is Feb. 17, 2020. The deadline for objection is Feb. 13, 2020. The final approval hearing for the settlement is scheduled for March 4, 2020.

Who’s Eligible

Current or former owners and lessees of a 2017 Impreza, 2018 Impreza, 2018 Forester, 2018 Outback, 2018 Legacy, 2018 Crosstrek or a 2018 BRZ vehicle equipped with a Generation 3.0 head unit manufactured by Harman International Industries.



Potential Award

A 5-year/100,000 mile extended warranty and reimbursement for qualifying repairs.

Proof of Purchase

Documentation of out-of-pocket repair expenses, VIN of affected vehicle.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

4/1/2020



Case Name

Chad Udeen, et al. v. Subaru of America Inc., et al., Case No. 1:18-cv-17334, in the U.S. District Court for the District of New Jersey

Final Hearing

6/16/2020   UPDATED

Claims Administrator

Udeen v. Subaru of America
c/o JND Legal Administration
P.O. Box 91327
Seattle, WA 98111
info@StarlinkInfotainment.SettlementClass.com
1-844-924-0857

Class Counsel

Benjamin F. Johns
Andrew W. Ferich
CHIMICLES SCHWARTZ KRINER & DONALDSON SMITH LLP

Daniel R. Lapinski
MOTLEY RICE LLC

Kevin P. Roddy
WILENTZ GOLDMAN & SPITZER PA

Defense Counsel

Neal Walters
Casey Watkins
BALLARD SPAHR LLP

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.

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10 Comments

  • Charlotte Lenseigne May 19, 2020

    Have 2016 Legacy LTD was told by friend that gas pedal gives problems. Acceleration sticks is this true? Hacehadno problems yet?

  • Lisa Bruton May 4, 2020

    I have a 2019 Subaru impreza I bought it in September 2019 the starlink screen keeps flashing the starlink screen I’ve tried resetting it but it does nothing. I cant listen to the radio or anything!!! 22 thousand dollar car and I cant listen to the radio WOW

  • Susan Huber March 31, 2020

    I have a 2017 Forester and have had issues with my system suddenly make phone calls over and over as I’m driving. The screen would freeze and the only way to stop it from happening would be to pull over to turn car off and then back on. First time I took it in, they did an update and said if it continues they’ll replace it. It was ok for several months and then it started malfunctioning again. They told me it would cost $150 this time just to look at it. I didn’t bring it back cause it was intermittent and I don’t have extra money to fix the problem.

  • Kimberly Taylor March 28, 2020

    Well I have a 2018 and my radio and CAR
    We’re not working for 3 weeks

  • Gail Matthews March 27, 2020

    My vehicle in 2016 legacy. Worse infotainment as well

  • Brittney Joseph March 6, 2020

    Add me

  • stacy kallam February 25, 2020

    I own a 2018 crosstrek. My issues are my phone not Readily coming through my system, often it says I don’t have my phone book attached, it can’t make a call for me And do I want to add a device and have to go in and add my device many times a month.

  • Linda Kady February 18, 2020

    I have a 2018 Subaru Impreza. I have already cashed in on the recall for the Starlink System. Just as of 2/17/20 my Starlink System is completely inoperable.

    I asked the Service Agent when I scheduled this second appointment what are Subaru owners to do if the Starlink System were to continuously to be defected? All I got was complete silence. I paid for thee most basic function of having a car and that is a radio. I do not even have that. Ugh it is torture silence can be deafening.

    Is this grounds for another Class Action Lawsuit? How many times can we have our Starlink Systems corrected to work properly before we as owners say enough is enough? I belong to a Facebook Subaru Group and I wonder how many of them have had their car serviced more than once for their Starlink System? I need to know.

  • Carl C February 17, 2020

    I just bought a Subaru Forrester Touring, 2020 three days ago and the Starlink starter is not working. I have to drive to the dealer 50 minutes away to have it checked and repaired. I was promised the latest and greatest technology in this vehicle. So no one mentioned that the Starlink is a weak link for Subaru. I won’t know if they can fix the problem until I take the car to the dealer in 2 days. The problem does not seem to be solved. Are we looking for another lawsuit? If the problem is not fixed, where do I go from here?

  • Shari February 11, 2020

    I have a 2019 Forester and my Starlink gives me constant not function messages.
    I think they should include 2019 models as well.
    What a waste of money for the extended Starlink security.

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