Owners and lessees of a number of Honda vehicles are reporting problems with the infotainment systems of their vehicles. Reportedly, the display function of the system fails, making the system unusable in some cases.
These problems have led to a downgrade of Consumer Reportsโ opinions rating on the systems and have prompted some consumers to file lawsuits against the makers over the Honda infotainment issues.
Because of the defect, Consumer Reports now rates the 2018 Honda Odyssey as โno longer recommendsโ because of the โmuch-worse-than-average reliabilityโ of the infotainment display.ย
About the Infotainment Defect
Reportedly, the infotainment system in some Honda vehicles possesses a defect that causes the system to freeze and crash. Allegedly, this can pose as a distraction to the driver and affects some safety-related features including the backup camera.
Some consumers claim that this infotainment defect causes a number of systems to malfunction, including:
- Navigation System
- Rear-Entertainment System
- Audio System (radio, cd player, satellite radio, etc.)
- Backup Camera
- Cabin Watch System
- Bluetooth
- What vehicles are affected?
Consumers say that the 2018 and 2019 Honda Odyssey and 2019 Pilot possess the same defect in their infotainment system, as they have the same system. The system in the 2019 Acura RDX may be the same. Drivers of the aforementioned vehicles have made similar complaints to the National Highway Safety Administration about the alleged defect with Hondas.ย
When do consumers notice the defect?
According to Business Wire, the attorney who represents Honda drivers in a class action lawsuit over this issue says that consumers may experience the defect as soon as the car drives off the dealership lot.ย
Dangers Associated With The Defect
Some drivers worry what drivers can become distracted when the Honda infotainment system crashes or freezes, which could cause a driver to get into an accident or drive in ways that are more dangerous than advisable.
Additionally, safety features may be affected by the defect. The back-up camera is on the console, and if the back-up camera ceases to work, a driver may be more likely to hit something when backing up, which could put pedestrians, drivers, and property at risk.
What is Honda doing to fix the problem?
Drivers who filed a class action lawsuit over the alleged defect claim that Honda refuses to acknowledge the problems with the infotainment system, hiding it from current and former customers unless a driver actively experiences the problem and requests a repair.
Drivers say that they had to have their Honda infotainment centers replaced, but this does not fix the problem because Honda allegedly switches one defective system out for another. According to drivers who filed a Honda infotainment class action lawsuit, Honda โcontinues to conceal the fact that the replacement components it provides in an attempt to conceal the defect are equally defective.โ
According to some drivers, the car maker knew of the possible Honda infotainment defect but sold the vehicles anyway, or did not know of the defect and did not conduct enough testing on the vehicles before releasing them onto the market.
Join a Free Honda Class Action Lawsuit Investigation
If you own or lease a 2018-2019 Honda Odyssey, a 2019 Honda Pilot, or a 2019 Acura RDX and have experienced problems with the vehicleโs Infotainment Display, you may be entitled to compensation.
This article is not legal advice. It is presented
for informational purposes only.
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51 thoughts onDrivers Report Problems With Honda Infotainment Systems
I just leased a 2020 Honda Pilot which has 2000 miles on it and I just experienced the same issue.
I will be calling the dealer tomorrow.
I have a 2019 Pilot with this same issue. Please let me know how to join the class action lawsuit.
I would like more info on how to join the class action? My new 2019 Odyssey had the cabin watch go out while driving it home right after purchasing it from the dealership.
2019 pilot same type issue the entire system will go out and not work. Then a few starts later starts working been to the dealer twice they refuse there is an issue. Honda went from good to one of the worst wow.
Same issue. Need information on class action lawsuit.
Purchased our 2019 Honda pilot March 2019 and notice a crackling noise from the speakers with in 5 months. We took our pilot to the local service center and they were able to replicate the problem. Their solution was to reboot the system and they claim to have removed the infotainment system completely to look for loose connections or wires. They reconnected everything and told the problem was fixed. Within a week the problem returned. When I called to speak with the service manager and request the infotainment system be replaced I was told they would have to look at it a again and get approvals to replace it. Now after reading this article and comments Iโm concerned theyโll just replace it with defective refurbished one! Iโll let everyone know how it goes.
Same issue- crackling, screen goes black, โcheck tuner,โ cabin watch freezes. This is a 2
Day old Odyssey 2020 just off the lot. 200 miles only on it. Very frustrating.
5 day old 2020 Honda Odyssey EX-L with NAV & RES โ Just receive the โcheck tunerโ message. I canโt believe Honda is allowed to sell vehicles with known issues.
Iโve been leasing a 2019 Honda Odyssey for less than a year and yesterday I experienced a crash in the system of my odyssey. How do I join this class action suit?
Bought 2019 Odyssey in July. In October, we just started having an issue with the radio first crackling and then cutting out altogether. Is the beginning stages of the display failing?
I have that exact issue the cracklings and took to Honda and they found no problem of course and now our RES which would sometimes go black is blacked out
Just purchase a 2019 odyssey with the same issue! Let me know how to join this class action