Drivers Report Problems With Honda Infotainment Systems

Owners and lessees of a number of Honda vehicles are reporting problems with the infotainment systems of their vehicles. Reportedly, the display function of the system fails, making the system unusable in some cases.

These problems have led to a downgrade of Consumer Reports’ opinions rating on the systems and have prompted some consumers to file lawsuits against the makers over the Honda infotainment issues.

Because of the defect, Consumer Reports now rates the 2018 Honda Odyssey as “no longer recommends” because of the “much-worse-than-average reliability” of the infotainment display. 

About the Infotainment Defect

Reportedly, the infotainment system in some Honda vehicles possesses a defect that causes the system to freeze and crash. Allegedly, this can pose as a distraction to the driver and affects some safety-related features including the backup camera.

Some consumers claim that this infotainment defect causes a number of systems to malfunction, including:

• Navigation System
• Rear-Entertainment System
• Audio System (radio, cd player, satellite radio, etc.)
• Backup Camera
• Cabin Watch System
• Bluetooth
• What vehicles are affected?

Consumers say that the 2018 and 2019 Honda Odyssey and 2019 Pilot possess the same defect in their infotainment system, as they have the same system. The system in the 2019 Acura RDX may be the same. Drivers of the aforementioned vehicles have made similar complaints to the National Highway Safety Administration about the alleged defect with Hondas. 

When do consumers notice the defect?

According to Business Wire, the attorney who represents Honda drivers in a class action lawsuit over this issue says that consumers may experience the defect as soon as the car drives off the dealership lot. 

Dangers Associated With The Defect

Some drivers worry what drivers can become distracted when the Honda infotainment system crashes or freezes, which could cause a driver to get into an accident or drive in ways that are more dangerous than advisable.

Additionally, safety features may be affected by the defect. The back-up camera is on the console, and if the back-up camera ceases to work, a driver may be more likely to hit something when backing up, which could put pedestrians, drivers, and property at risk.

What is Honda doing to fix the problem?

Drivers who filed a class action lawsuit over the alleged defect claim that Honda refuses to acknowledge the problems with the infotainment system, hiding it from current and former customers unless a driver actively experiences the problem and requests a repair.

Drivers say that they had to have their Honda infotainment centers replaced, but this does not fix the problem because Honda allegedly switches one defective system out for another. According to drivers who filed a Honda infotainment class action lawsuit, Honda “continues to conceal the fact that the replacement components it provides in an attempt to conceal the defect are equally defective.”

According to some drivers, the car maker knew of the possible Honda infotainment defect but sold the vehicles anyway, or did not know of the defect and did not conduct enough testing on the vehicles before releasing them onto the market.

Join a Free Honda Class Action Lawsuit Investigation

If you own or lease a 2018-2019 Honda Odyssey, a 2019 Honda Pilot, or a 2019 Acura RDX and have experienced problems with the vehicle’s Infotainment Display, you may be entitled to compensation.

Learn More

This article is not legal advice. It is presented
for informational purposes only.