The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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242 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
I have an electric one that does this.
Yes Model NE63A6711SS
I have a Samsung stove stored in my basement because we were scared to use it after having the oven thermostat not working properly. We might get cooked food or burned food. So we had to buy a new gas stove that cost us a lot of money because we had to replace the Samsung that we was having issues with. Was wandering where this law suit is.
My samsung gas range was purchased sept 6 2020. The past year and a half my oven slowly quit baking. I got on line and looked it up . It told me to unplug stove, turn off breaker and hook it back up in same sequence. I did. But it just got worse. Now i cant even bake in it. It comes on and reaches the temperature. But as it bakes it looses the temp. Im so disgusted. I got the stove on sale . I dont want to pay more money to fix then what i got in it at lowes! Please help ! Add me to the list
Also i forgot to put model number….NX58R431155/AA . I purchased sept 2020. I will be buying a new stove asap. Should i keep this samsung for proof or what? I hope this isnt an old email thread. I was hoping to hear something back from this person , So i know its still ongoing . If anyone knows anything?
I have an electric one that does this.
My samsung gas range was purchased sept 6 2020. The past year and a half my oven slowly quit baking. I got on line and looked it up . It told me to unplug stove, turn off breaker and hook it back up in same sequence. I did. But it just got worse. Now i cant even bake in it. It comes on and reaches the temperature. But as it bakes it looses the temp. Im so disgusted. I got the stove on sale . I dont want to pay more money to fix then what i got in it at lowes! Please help !
I have a samsung oven at my rental property that I purchased less than two years ago that had turned the oven on by itself with no human interaction. Tenant couldn’t explain how it turned on. They went to work and came home hours later with house full of smoke and two cats close to death which resulted in a. 800 dollar vet bill. One cat may not live much longer because of this fire in the oven. The code which came up on the panel afterwards was the cf-2. The stove oven turned on by itself and placed it in the oven cleaning mode and never shut off til unplugged. It melted the oven racks and warped them it got so hot inside oven. Smoke came pouring out of oven and smoke damaged my property along with my burnt out samsung stove that I had to go purchase another one different brand since I don’t trust samsung anymore. I can provide pictures vet bills and damage to my place. My tenant also had allergic reaction to the smoke caused by the fire and his face became swollen and had to take off work for 3 days to recover. Please email me if you like to speak on the topic. I can provide my phone in there. Thanks for your time.
I’ve samsung range 2020 and I’ve been facing similar problem. Either it’ll be low or too high on burner. Regulator has been replaced 4 times now and it’s just pocket being ripped at this point. Samsung customer care didn’t not support and doesn’t acknowledge this latent defect. Such reliability standards aren’t acceptable
I had the ignitior replaced in January 24 and it is already burnt out again may 25