New York AG Spectrum-Time Warner Settlement

The New York Attorney General recently secured $62.5 million in bill credits through a settlement with Spectrum, resolving allegations of substandard internet services.

The settlement will benefit New York Spectrum subscribers who paid for internet and/or cable through the company.

The Office of the Attorney General filed a lawsuit against Spectrum-Time Warner in February 2017, claiming that the internet provider failed to fulfill its promises regarding internet speeds.

The internet speed lawsuit claimed that Spectrum-Time Warner knowingly promised higher internet speeds than it was capable of providing and defrauded consumers by charging a higher price for speeds that were not possible.

In December 2018, the Office of the Attorney General announced that it had reached a $174.2 million settlement with both Spectrum and Charter, another internet provider accused of similar fraud.

“Today, New Yorkers will start to receive the tens of millions of dollars and additional services owed to them due to the company’s failure to provide quality services to its customers,” said Attorney General Letitia James in a statement. “In issuing the largest-ever consumer payout by an internet service provider, my office is proud to set a higher standard for the way that internet providers accurately market services.”

The Spectrum settlement will provide premium services to Spectrum subscribers at no additional cost. The exact details of these premium services are detailed in the “Potential Award” section below.

To receive the no charge premium service benefits from the settlement, consumers need to contact Spectrum by May 30, 2019.

Additionally, certain subscribers may be eligible for $75 or more in bill credits based on the modem or router they leased and the plan that they subscribed to.

Who’s Eligible

Spectrum subscribers in New York.

Potential Award

Cable and internet subscribers will be able to collect either three months of HBO or six months of Showtime.

Internet only subscribers will be able to receive one month of a Spectrum TV Choice streaming service and one month access to Showtime.

An additional bill credit of $75 is available for Spectrum internet service subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher or an 802.11n wireless router on a tier of 200 Mbps or higher, or who subscribed to a legacy Time Warner Cable plan of 100 Mbps or higher (as of Feb. 1, 2017). Subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher for 24 months or more may be able to collect additional credits.

Proof of Purchase

N/A

Consumer Survey

SPECTRUM CONSUMER RELIEF SURVEY »

Claim Form Deadline

5/30/2019

Case Name

The People of the State of New York v. Charter Communications Inc., et al., Case No. 450318/2017, in the Supreme Court of the State of New York for New York County

Final Hearing

N/A

Settlement Website

AG.NY.gov/SpectrumConsumerRelief

Claims Administrator

Consumers should call Spectrum at 1-833-422-8795 for further information.

Class Counsel

Kathleen A. McGee
Manisha M. Sheth
Simon G. Brandler
Aaron Chase
Mihir E. Kshirsagar
Kate Matuschak
Alexander Goldman
OFFICE OF THE NEW YORK ATTORNEY GENERAL

Defense Counsel

N/A

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