This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
Update:
- Final approval for this class action settlement was granted Nov. 1, 2024.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
A $1.2 million Direct Express settlement resolves claims that Conduent and Comerica mishandled fraud claims.
The settlement benefits Direct Express debit card account holders who submitted one or more claims of fraudulent transactions between Feb. 12, 2018, and Sept. 28, 2022, that Conduent and/or Comerica denied.
According to the class action lawsuit, Conduent and Comerica failed to properly handle Direct Express cardholders’ fraud claims. This mishandling allegedly violated the Electronic Funds Transfer Act.
Direct Express is a prepaid debit card provided by Conduent and issued by Comerica.
Conduent and Comerica have not admitted any wrongdoing but agreed to pay $1.2 million to resolve the Direct Express fraud class action lawsuit.
Under the terms of the Direct Express settlement, class members can receive a pro rata share of the net settlement fund. Payment amounts will vary depending on the number of valid claims filed with the settlement.
The deadline for exclusion and objection is Aug. 13, 2024.
The final approval hearing for the settlement is scheduled for Sept. 5, 2024.
To receive Direct Express settlement benefits, class members must submit a valid claim form by Sept. 12, 2024.
Who’s Eligible
Direct Express debit card account holders who submitted one or more claims of fraudulent transactions between Feb. 12, 2018, and Sept. 28, 2022, that Conduent and/or Comerica denied
Potential Award
TBD
Proof of Purchase
N/A
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
09/12/2024
Case Name
Carnley, et al. v. Conduent Business Services LLC, et al., Case No. 5:19-cv-01075-XR, in the U.S. District Court for the Western District of Texas
Final Hearing
09/05/2024
Settlement Website
Claims Administrator
Almon, et al. v. Conduent State & Local Solutions, Inc.
c/o Kroll Settlement Administration LLC
PO Box 225391
New York, NY 10150-5391
[email protected]
833-425-9800
Class Counsel
E Adam Webb
G Franklin Lemond Jr
WEBB KLASE & LEMOND LLC
Allen Vaught
VAUGHT FIRM LLC
Defense Counsel
Jonathan R Chally
COUNCILL GUNNEMANN & CHALLY LLC
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102 thoughts onDirect Express $1.2M class action settlement
I still haven’t received my 1.2 million class action lawsuit portion of the Direct Express Settlement distributed payment. When will they start disturbing the payments for the final approval settlement, back in September 2024? When do the payment payouts start coming out? Is it soon? Or later on in the year. I filed my claim back in July/August 2024.
Hello,
I saw where the first Direct Express payout was April 10- not February 18..I was wondering about the check in the mail as well!
My name is Christy Waddell and I got my postcard in the mail for classaction lawsuit with comerica bank, filed and I am suppose to get a visa card by email, I called and talked to a nice guy who updated my address and said a few more days because the email they sent my visa card to had to come back as unopened or used and resend to my new one. Still nothing, I don’t answer all my calls cause its telemarketers. Justsend me my money and be done with it. Or has anybody gotten paid? Kroll hitting a lick!! on us!
Ok thank you if I don’t answer my phone please leave a text message and I’ll get back to you
My name is Linda futrell and I need to start some legal suit against Coamerica direct express I’ve had fraudulent charges on my acct since June of 2024 and the keep sending letters to me saying that they’ll have the money back into my acct by a certain day and I have never received it so I called to find out what’s going on and they said that since I had charges again the following month at took that money they were going to put back and covered the following charges it’s like barrow from peter to pay Paul . And then the other day I spoke with a supervisor and she deliberately hung up on me . I wait for hours before someone picks up the phone I’m on social security disability so my income is very low and can’t afford to have hundreds of dollars take from me my car insurance has canceled 2 x now because I have no money to pay it also my phone was shut off because I can’t pay it because Coamerica won’t pay me my money that they owe me . I’m talking hundreds of dollars I asked the supervisorvisor the other day about the questionary that they sent me in the mail that I just received it but it has been longer then 10 days and sopose after 10 you cannot receive the fraudulent funds it was 20 some day by the time I received it in the mail and she told me that I’m just out that 419 .00 $ cause I didn’t get it back to them in time I told her I just received it in the mail and that’s when she hung up on me. I was livevid. By then so I go to social security to give them the information. On my new bank acct and told the lady what’s happening since there the ones that issued this account out . And I showed her the statements she said it’s a 3 rd party business and there’s nothen they can do about it so I get home and 3 days later I get this letter from social security stating that I have to find a payee to monitor my checks and if I don’t they will pick someone out for me . Just because I had fraudulent charges on my account . I think it’s disseminating and I feel there singling me out . Not my fault that I have fraudulent charges on my acct . So on top of everything else that this bank has cause me now I have to deal with this issue also I’m so depressed and I cry all the time cause I have no money to buy food with or propane to cook with or ice to keep food cold or pay my rent because of there charges . I can’t drive my car cause no insurance or I have to barrow a phone to check .y messages cause I can’t pay the bill with no money . I live in my motorhome so if I don’t get my money back then I’m going to be homeless soon I just don’t know who to turn to so please respond to me and help me . I don’t know what to do next thank you Linda futrell
Hi Linda, my name is VerRonica, and I was just browsing through and read your comment, and I don’t know how things have turned out for you, but I just wanted to tell you how sorry I am, to read your comment and thought (although it might not help much), I too, have had a nightmare of an experience with this cardholder… With a card sent to me and used for 3 years without my knowledge, and the dispute process being denied, is just the start of it all, because dealing with needed phone calls to customer service and the fraud dept, understandably, however, even after quickly explaining the trauma I’ve endured with the discovery of approx $35-$40 Thousand Dollars STOLEN from me, the people I had spoken to were so rude, and hung up on me also. Did it help when asking for a supervisor? Nope. Even though I started out with, “Please excuse my anxiety while I quickly explain the history of my situation.” And “Please, if you would kindly consider how traumatizing this whole thing has been for me, and extend some extra patience with me.” None of it was any problem for the people I was speaking with, at the Way2Go Cardholder Program (Comerica Group). Anyhow, I’m looking into filing a lawsuit against the Comerica Group, and I am struggling to do it, but It will be worth it, and I just wanted to say that I hope you’ve been able to resolve your problem, but if not, then maybe considering legal representation could be helpful for you as well? Anyhow, like ai said, I hope your circumstances have improved, and best wishes for the future…
Sincerely, VerRonica
Direct express class act I still have not received my check
I filed a claim for a return and never received a payment and I was wondering, what is the mishap or am I not eligible or something?
I am having trouble with the direct express Comeerca bank , they said I had fraudulent charges being made on my card that they caught so they canceled my card , which they never asked me if I made the charges or not so how do they know it was fraudulent charges being made and I guarantee there wasn’t any fraud charges being made on my card bc I get ssi and I get paid on the 1st of every month and my money is gone by time I pay my bills and all at the 1st of the month so there was no money on my account for anyone to make any charges on or with , not even me , they expedited me a new card and charged me and took the money out of my account to charge me the expedited fees for my new card to be in my possesion within 3 days and I received my card only to not be able to activate it bc they said I had to prove my identity bc fraud dept was handling it, I did what they told me to do which was send a email to the email address they provided me and attach a picture of my state issued drivers license front and back, case number and all other identifying information like name and birthday and so forth and they said within 72 hours they would process my information and either approve me to have access to my ssi money or tell me the next step I have to take to verify myself further, well 72 hours is up , I sent the email on Oct 3rd and still have not received any email saying if they verified my Identify or not and its now October 8th, I have called every single day only to be on hold for hours and to have them hang up on me or tell me that I will just have to wait that they have a high volume of calls and identities to verify, well that’s not my problem that they didn’t hire enough people to handle their case load, my bills are overdue and incurring late charges , my car ran out of gas picking my kids up from school and we had to walk home when im disabled and not suppose to be walking long distances and I even went to social security administration and they said there’s nothing they can do about it bc this is between the comerca bank and me but I wasn’t the one that chose direct express, social security chose it for me and here im sitting without access to my ssi money bc they aren’t doing their jobs , I need a lawyer to sue them bc they should be held responsible for their actions
I am having trouble with the direct express Comeerca bank , they said I had fraudulent charges being made on my card that they caught so they canceled my card , which they never asked me if I made the charges or not so how do they know it was fraudulent charges being made and I guarantee there wasn’t any fraud charges being made on my card bc I get ssi and I get paid on the 1st of every month and my money is gone by time I pay my bills and all at the 1st of the month so there was no money on my account for anyone to make any charges on or with , not even me , they expedited me a new card and charged me and took the money out of my account to charge me the expedited fees for my new card to be in my possesion within 3 days and I received my card only to not be able to activate it bc they said I had to prove my identity bc fraud dept was handling it, I did what they told me to do which was send a email to the email address they provided me and attach a picture of my state issued drivers license front and back, case number and all other identifying information like name and birthday and so forth and they said within 72 hours they would process my information and either approve me to have access to my ssi money or tell me the next step I have to take to verify myself further, well 72 hours is up , I sent the email on Oct 3rd and still have not received any email saying if they verified my Identify or not and its now October 8th, I have called every single day only to be on hold for hours and to have them hang up on me or tell me that I will just have to wait that they have a high volume of calls and identities to verify, well that’s not my problem that they didn’t hire enough people to handle their case load, my bills are overdue and incurring late charges , my car ran out of gas picking my kids up from school and we had to walk home when im disabled and not suppose to be walking long distances and I even went to social security administration and they said there’s nothing they can do about it bc this is between the comerca bank and me but I wasn’t the one that chose direct express, social security chose it for me and here im sitting without access to my ssi money bc they aren’t doing their jobs , I need a lawyer to sue them bc they should be held responsible for their actions , please help me