This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
UPDATE 2:
- Claimants reported receiving payments of up to $67.54 as of mid-March 2021.
- Congratulations to everyone who made a claim and got paid!
UPDATE:
- The CenturyLink Sales Practices Class Action Settlement was granted final approval on Dec. 14, 2020.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
CenturyLink has agreed to pay $15.5 million to resolve allegations that they deceived consumers with misleading billing practices.
The settlement benefits consumers who had an account with CenturyLink or one of its operating companies for telephone, internet or television services between Jan. 1, 2014 and Jan. 14, 2020.
Plaintiffs in the CenturyLink class action lawsuits claimed that the company deceptively promised certain rates to consumers, only to charge a higher rate during actual billing.
The CenturyLink class action also claimed customers were billed for unauthorized, undisclosed or improper charges for services or equipment that was not actually applicable.
As a result of these charges, the plaintiffs were allegedly charged much higher costs than expected. These expenses reportedly mounted if plaintiffs chose to terminate their accounts in response to the unfair charges. The plaintiffs claim they were charged termination fees and were even improperly sent to collections without any valid reason.
These practices were reportedly a result of CenturyLink tasking their salespeople with “draconian sales quotas and revenue targets” to be met “through any means necessary.” According to the plaintiffs, “CenturyLink’s chosen business model yielded predictable results by encouraging and rewarding deceptive and other unlawful conduct.”
CenturyLink faced several class action lawsuits which were eventually consolidated into a multidistrict litigation (MDL) based in Minnesota federal court.
CenturyLink has not admitted any wrongdoing in the MDL but has agreed to pay $15.5 million to cover Class Member payments, attorneys’ fees, court costs, and plaintiff service awards.
In addition, the company will pay $3 million to cover settlement administration and notice expenses. If costs exceed $3 million, an addition $1 million will be covered equally by CenturyLink and the settlement fund.
Under the settlement, Class Members can collect a flat payment of $30. If Class Members can provide supporting documentation, they can receive up to 40 percent of whatever damage they are claiming.
In order to benefit from the CenturyLink class action settlement, Class Members need to file a valid claim form by June 23, 2020. The deadline for exclusion and objection is also June 23, 2020. The final approval hearing is scheduled for Aug. 27, 2020.
Who’s Eligible
Consumers who had an account with CenturyLink or one of its operating companies for telephone, internet, or television services between Jan. 1, 2014 and Jan. 14, 2020.
Potential Award
A $30 flat payment or up to 40 percent of whatever documented overcharges they claim.
For example, a Class Member without documentation could collect a $30 payment. If a Class Member provides documentation of $100 in unreimbursed overcharges, they can collect a payment of $40.
Payments may increase or decrease depending on the number of claims filed with the CenturyLink class action settlement.
Proof of Purchase
Billing statements, communications between the consumer and CenturyLink, proof of payment, contemporaneous notes regarding billing, or other documentation of unreimbursed overcharges.
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
6/23/2020 NOTICES SENT IN MARCH APRIL
8/25/2020 NOTICES SENT AFTER JUNE 19, 2020
10/26/2020 NOTICES SENT AFTER AUGUST 26, 2020
Case Name
In re: CenturyLink Sales Practices and Securities Litigation, MDL No. 17-2795, in the U.S. District Court for the District of Minnesota
Final Hearing
11/19/2020 UPDATED
Settlement Website
Claims Administrator
CenturyLink MDL Class Settlement – 6757
c/o Rust Consulting
PO Box 479
Minneapolis, MN 55440-0479
info@CenturyLinkMDLClassSettlement.com
Class Counsel
Carolyn G. Anderson
Brian C. Gudmundson
ZIMMERMAN REED LLP
Ben J. Meiselas
GERAGOS & GEREGOS APC
Mark M. O’Mara
O’MARA LAW GROUP
Defense Counsel
Douglas P. Lobel
David A. Vogel
COOLEY LLP
WINTHROP & WEINSTINE PA
WHEELER TRIGG O’DONNELL LLP
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155 thoughts onCenturyLink Sales Practices Class Action Settlement
Will not allow me to complete claim even though I received an email with information from them as a claimant
Add me web site not working
What do you do if you don’t have an account number from 5 years ago? I did everything online, I’m no longer a customer because the amount I paid didn’t match the amount I was quoted. I can’t log in anymore to get it.
Trying to put my account number in and says no such account.
Help
I had this happen years ago. In no way does thirty to forty dollars make up for all of the stress we went through month to month. We had all three services through CenturyLink, and our bill was always higher. Unfortunately, this was so far back, I don’t have the paperwork.
Like to be added, been with them all them years. Always had higher amounts!
The site will not allow me to complete the form.
Centurylink had a “price for life” but every month the bill was incorrect (which was always a higher amount than it should have been, never lower- what are the odds if it was always an error) and every month, I’d have to spend at least 1/2 hr and more to attempt to get it right and every month it would be wrong again! (always over charged, hmm)
Luckily fiber optics came to my neighborhood and I was able to tell them to shove it.
CL fought me, gave me the ol’ runaround when I tried to transfer my landline number which I’d had from before it was centurylink to the fiber optics. (had to get state atty gen consumer affairs involved) I get a landline from them for an extra $5./mo.
I had internet and cable, and landline phone,which was bundled. once it was time for first payment on the bundled was higher than what I would be paying was much higher’
than I was told I would be paying. it was a MUCH HIGHER that i was told.
CenturyLink billed me for services not provided and then sent me to collections. I spoke with someone in corporate who blamed this on an issue with Quest. He said he would take care of it and call off collections. It worked for a while but CenturyLink has again turned me over to collections. How can they get away with type of stuff? They need a huge fine to make them change their ways. Please contact me as I would like to see justice done. Thank you.
I was told the internet service was sold to me “price for life” at $45.00 a month. The first time I called their answer was “it has gone up. I replied that they had sold me the plan for $45.00 a month with the “price for life program”. The second time I called the reason was the charge was for taxes.
I was told the internet service was sold to me “price for life” at $45.00 a month. The first time I called their answer was “it has gone up. I replied that they had sold me the plan for $45.00 a month with the “price for life program”. The second time I called the reason was the charge was for taxes.