This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
UPDATE 2:
- Claimants reported receiving payments of up to $67.54 as of mid-March 2021.
- Congratulations to everyone who made a claim and got paid!
UPDATE:
- The CenturyLink Sales Practices Class Action Settlement was granted final approval on Dec. 14, 2020.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
CenturyLink has agreed to pay $15.5 million to resolve allegations that they deceived consumers with misleading billing practices.
The settlement benefits consumers who had an account with CenturyLink or one of its operating companies for telephone, internet or television services between Jan. 1, 2014 and Jan. 14, 2020.
Plaintiffs in the CenturyLink class action lawsuits claimed that the company deceptively promised certain rates to consumers, only to charge a higher rate during actual billing.
The CenturyLink class action also claimed customers were billed for unauthorized, undisclosed or improper charges for services or equipment that was not actually applicable.
As a result of these charges, the plaintiffs were allegedly charged much higher costs than expected. These expenses reportedly mounted if plaintiffs chose to terminate their accounts in response to the unfair charges. The plaintiffs claim they were charged termination fees and were even improperly sent to collections without any valid reason.
These practices were reportedly a result of CenturyLink tasking their salespeople with โdraconian sales quotas and revenue targetsโ to be met โthrough any means necessary.โ According to the plaintiffs, โCenturyLinkโs chosen business model yielded predictable results by encouraging and rewarding deceptive and other unlawful conduct.โ
CenturyLink faced several class action lawsuits which were eventually consolidated into a multidistrict litigation (MDL) based in Minnesota federal court.
CenturyLink has not admitted any wrongdoing in the MDL but has agreed to pay $15.5 million to cover Class Member payments, attorneysโ fees, court costs, and plaintiff service awards.
In addition, the company will pay $3 million to cover settlement administration and notice expenses. If costs exceed $3 million, an addition $1 million will be covered equally by CenturyLink and the settlement fund.
Under the settlement, Class Members can collect a flat payment of $30. If Class Members can provide supporting documentation, they can receive up to 40 percent of whatever damage they are claiming.
In order to benefit from the CenturyLink class action settlement, Class Members need to file a valid claim form by June 23, 2020. The deadline for exclusion and objection is also June 23, 2020. The final approval hearing is scheduled for Aug. 27, 2020.
Whoโs Eligible
Consumers who had an account with CenturyLink or one of its operating companies for telephone, internet, or television services between Jan. 1, 2014 and Jan. 14, 2020.
Potential Award
A $30 flat payment or up to 40 percent of whatever documented overcharges they claim.
For example, a Class Member without documentation could collect a $30 payment. If a Class Member provides documentation of $100 in unreimbursed overcharges, they can collect a payment of $40.
Payments may increase or decrease depending on the number of claims filed with the CenturyLink class action settlement.
Proof of Purchase
Billing statements, communications between the consumer and CenturyLink, proof of payment, contemporaneous notes regarding billing, or other documentation of unreimbursed overcharges.
Claim Form
NOTE:ย If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claimย under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If youโre unsure if you qualify, pleaseย read the FAQ section of the Settlement Administratorโs website to ensure you meet all standards (Top Class Actions is notย a Settlement Administrator). If you donโt qualify for this settlement, check out our database of otherย open class action settlementsย you may be eligible for.
Claim Form Deadline
6/23/2020ย NOTICES SENT IN MARCH APRIL
8/25/2020ย NOTICES SENT AFTER JUNE 19, 2020
10/26/2020ย NOTICES SENT AFTER AUGUST 26, 2020
Case Name
In re: CenturyLink Sales Practices and Securities Litigation, MDL No. 17-2795, in the U.S. District Court for the District of Minnesota
Final Hearing
11/19/2020ย ย UPDATED
Settlement Website
Claims Administrator
CenturyLink MDL Class Settlement โ 6757
c/o Rust Consulting
PO Box 479
Minneapolis, MN 55440-0479
info@CenturyLinkMDLClassSettlement.com
Class Counsel
Carolyn G. Anderson
Brian C. Gudmundson
ZIMMERMAN REED LLP
Ben J. Meiselas
GERAGOS & GEREGOS APC
Mark M. OโMara
OโMARA LAW GROUP
Defense Counsel
Douglas P. Lobel
David A. Vogel
COOLEY LLP
WINTHROP & WEINSTINE PA
WHEELER TRIGG OโDONNELL LLP
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155 thoughts onCenturyLink Sales Practices Class Action Settlement
So if you can prove they unfairly overcharged you a $100 and they only have to pay $40 of that??? Where the hell is the justice in that!? If they took it unlawfully then they should have to pay it ALL back! I think people should ignore this ridiculous joke of making CenturyLink be accountable and go after them individually or start a class action group of their ownโฆ.40%!!! my butt!!!
Website not working I need to file a claim
I am not able to file a claim on the website. It claims (pun intended) โclaimant cannot be foundโ even though I went through the step of โlooking upโ my current account number and pasting it in exactly as returned. I think this is a scam.
please add me
Add me, thank you
Please add me
Nice, you cheat people out of money and get caught doing it. Then have a non-working system for people to file their claim for $30 recovery from your fraudulent practices.. Someone better call and email me because Iโm not going to waste hours trying to figure out your Business scam.
AMEN..,IM SOOO GLAD THEY FINALLY GOT CAUGHT..,NO GOOD CHEATING BUMS..I BEEN WITH THEM 25 YRS THIS NOV!!!!!
The site will not allow me to complete the form.
This site is not letting me in to file a claim. It says The Requested URL was rejected. Please consult with your administrator.
My support ID:
Iโve been a centurylink customer all of those years. I canโt get through to the site at all.
Add me!