$23M TransUnion credit report dispute class action settlement

TransUnion agreed to a $23 million class action lawsuit settlement to resolve claims it failed to properly investigate credit report disputes.

The TransUnion class action settlement benefits consumers who received a “502 Letter” from TransUnion in response to a written dispute of an inquiry between Dec. 5, 2016, and Jan. 31, 2025. There are around 485,000 class members.

Plaintiffs in the class action lawsuit accused TransUnion of failing to properly investigate credit report disputes. According to the lawsuit, TransUnion failed to contact companies that requested credit reports and failed to remove disputed “hard inquiries” from consumer credit reports.

TransUnion is one of the largest credit reporting agencies in the United States.

TransUnion has not admitted any wrongdoing but agreed to a $23 million class action lawsuit settlement to resolve the allegations.

Under the terms of the TransUnion class action settlement, class members can receive a cash payment. All class members will receive a minimum payment of $20 to $30 without the need to file a claim.

Class members who experienced certain harms as a result of TransUnion’s alleged violation of the law can file a claim for a higher payment. These payments will be calculated based on how many valid claims are received and the payout could be up to $160.

The deadline for exclusion and objection is June 24, 2025.

The final approval hearing for the TransUnion class action settlement is scheduled for July 21, 2025.

No claim form is required to receive a settlement payment. However, class members who wish to receive a higher payment must submit a valid claim form by June 24, 2025.

Who’s Eligible

All consumers with an address in the United States and its territories to whom TransUnion sent its “502 Letter” in response to a written dispute of an inquiry from Dec. 5, 2016, to Jan. 31, 2025.

Potential Award

Between an estimated $20 and $160.

Proof of Purchase

Class members wishing to claim a higher payment must submit a claim form.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

06/24/2025

Case Name

Norman v. Trans Union LLC, Case No. 2:18-cv-05225-GAM, in the U.S. District Court for the Eastern District of Pennsylvania

Final Hearing

07/21/2025

Settlement Website

TransUnionDisputeClassAction.com

Claims Administrator

Norman v. Trans Union LLC
c/o Settlement Administrator
P.O. Box 23489
Jacksonville, FL 32241
[email protected]
800-657-1189

Class Counsel

James A. Francis
John Soumilas
Lauren KW Brennan
Jordan Sartell
FRANCIS MAILMAN SOUMILAS P.C.

Cary L. Flitter
Andrew M. Milz
Jody T. López-Jacobs
Edward M. Flitter
FLITTER MILZ PC

Defense Counsel

Gerald E. Burns
Samantha L. Southall
Mark A. Kasten
BUCHANAN INGERSOLL & ROONEY P.C.