Sprint surcharges class action settlement

A settlement has been reached in a class action lawsuit alleging that Sprint Communications Company improperly disclosed and/or collected certain monthly charges from individual customers. If you are a current or former Sprint account holder and were charged or subject to Sprint surcharges on any or all wireless lines of service from Jan. 1, 2007 and Oct. 8, 2013, you could be eligible to receive either cash or non-cash benefits.

Who’s Eligible

Class Members of the Sprint surcharges class action settlement include all current and former consumer accountholders who were charged or subject to Sprint surcharges on any or all wireless lines of service from Jan. 1, 2007 and Oct. 8, 2013. The Settlement Class does not include governmental or corporate accounts. The class action settlement also established a sub-class of individuals who did not receive notice of the Sprint surcharge increases. The Sub-Class Members generally fall into one or more of the following categories:

  • Individual Liable Accounts that were opened on or after November 11, 2007, and on or before December 31, 2007;
  • Individual Liable Accounts that were on suspension on November 11, 2007, but that were subsequently reinstated;
  • Individual Liable Accounts that were opened on or after October 5, 2008, and on or before December 31, 2008;
  • Individual Liable Accounts that were on suspension on October 5, 2008, but that were subsequently reinstated;
  • Individual Liable Accounts that were opened as new accounts in Sprint retail stores in 2009;
  • Individual Liable Accounts that were opened on or after November 8, 2009, and on or before December 31, 2009; and
  • Individual Liable Accounts that were on suspension on November 8, 2009, but that were subsequently reinstated.
Potential Award

Varies. Class Members will be eligible to choose a cash benefit valued at $1 or one of the following non-cash benefits from the class action settlement:

  • A 30-minute long distance, domestic calling card;
  • A 30 percent discount on any accessory purchased at a Sprint-owned retail store, limited to one accessory; or
  • A waiver of the $36 activation fee when activating a new line of service under Sprint’s then-existing Terms & Conditions of Services.
Proof of Purchase

Not required.

Claim Form Deadline


Case Name

Eric Barkwell, et al., v. Sprint Communications Company, Case No. 4:09-cv-00056-CLD, in the U.S. District Court for the Middle District of Georgia, Columbus Division

Case Summary

The Sprint surcharge settlement will resolve a class action lawsuit (Barkwell, et al. v. Sprint Communications Company) that alleges Sprint improperly disclosed and/or charged certain monthly surcharges that the company collects to defray costs including but not limited to costs associated with government programs and network connections.

Sprint has denied the allegations but has agreed to a class action settlement that was preliminarily approved on Oct. 10, 2013. Under the terms of the settlement, Sprint will review and revise its policies to clearly inform consumers about the surcharges.

Final Hearing


Claims Administrator

Barkwell v. Sprint
c/o Gilardi & Co. LLC
P.O. Box 808003
Petaluma, CA 94975-8003

Class Counsel

E. Adam Webb Esq.
Matthew C. Klase Esq.

Defense Counsel

H. Wayne Phears Esq.
R. Patrick Dover Esq.

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  • Ashley December 15, 2013

    I am happy to see that Sprint has been confronted about their illegal practices. For years I have been complaining to them about this “surcharge.” This additional surprise fee was never disclosed to us when we signed up for our plan and committed to their service. Everytime I bring it up, the customer service person has no real explanation for this, other than to repeat that this is a “surcharge” by some higher ups in the company. Even now that they have itemized the list, the clear majority of the fee is “administrative” fees. This is bogus. How can they be allowed to continue to charge this fee? While I am happy that they are being sued, the settlement terms are ridiculous. Giving people $1 back for years of charging over $10 a month for something they never disclosed and we have no idea what it is unacceptable. If they are allowed to charge this, then each customer should be allowed to reduce their monthly bill by their own “administrative assessment fee.”

    • Andre January 13, 2014

      Yes they been stealing from me for months and big company’s like this should pay back every penny stolen and the penlites that have accrued! to send a message DON’T LIE@ STEAL.

    • edstar February 14, 2014

      opt out they should offer more!

    • DONNA April 20, 2014


  • julie December 16, 2013

    what exactly is this surcharge? what am I looking for on my bill? Is it the $4.99 they charge per month for not doing automatic payments?

  • John L December 16, 2013

    You have to be kidding me! I just got my sprint bill today 12/16/2013, guess what the surcharge is still on it! This a enormous slap in the face for every Sprint customer . At $10 dollars a month for six years, If my math is right comes out to a lot more than $1. This is a shame to let a multi billion dollar company steal their customers money like this. The legal parties involved in this settlement should hang their heads in shame, and the court system that allows this type of crime should also be ashamed of their inactions for the common people. This is exactly why there is so much corruption in this country because there is no deterrent for those who want to manipulate for their own greed. I wish the news media would get their teeth into this matter then possibly we could get the real justice we deserve. I myself am going to cancel sprints service. If hundreds of thousands of customers did the same I’m sure we would see a different outcome. $1 WHAT A JOKE

  • Linda December 16, 2013

    I agree with John. $1.00 is a joke.

  • NATE December 23, 2013

    YEA, $1 isnt alot compared to what we paid out for several years.

  • Jeri December 26, 2013

    How about we pay only $1 a month for our phone bill to continue being a customer.

    • george February 12, 2014

      $1.00 is a joke, but I will gladly pay more than that to talk to Jeri

  • darylkw December 28, 2013

    Okay, I read it, and re-read it several times to see why the lawsuit. It never alleged that Sprint over-charges for these surcharges…it says that Sprint “improperly disclosed and/or charged certain monthly surcharges that the company collects to defray costs including but not limited to…” So, its a billing issue that was not being properly stated as to what a part of the bill was being collected for. So, to me, this kind of explains why there is such a small monetary figure being an acceptable offer to settle.

  • teces December 28, 2013

    my husband was with sprint for 10-years and it was always a $10.00 surcharge, 2003 to 2013 that is a lot of money, just to get $1.00 back. I think that is wrong, because if you don’t pay your bill, they will cut you off. So I feel that they need to pay everybody their $10.00 back for every month that they charge their customs.

  • Neilda December 30, 2013

    This is awful have been with sprint 7 years Who is getting the money lawyers

  • Roberta Brown January 6, 2014

    sprint takes money for all countys even if you don’t live there or ever been around them.now lets talk about roaming surcharge.that is scaming you alland me for years and then say well that’s the way its set up.sorry but nothing you can do about this .we work hard for our money .why should sprint get off so easy.if this was you or me we would loose ity all because we are little people.that work sand trys to keep our heads above water to live.

  • Nikki January 7, 2014

    For $1 I’m not going to waste my time looking for my account number or phone number that I had back then, which one is recommended to qualify to be included in the lawsuit.

  • Leon Thomas January 13, 2014

    What? Is this “class-action suit” just for the lawyers to get paid?? What is a dollar when mailing it would cost almost half that? All the years that I paid these surcharges only add up to $1.00? This gives a new meaning to the word, frivolous. Even $20.00 wouldn’t make me feel any better. The notice I received said in effect: “Screw you!”

  • sarah hazlett January 13, 2014

    I’m a single mom that works a full time job plus a part time job it’s really sad that Sprint could be so greedy to add extra charges to so many people.Do they need money that bad?Have they gone without eating so their children could go to bed with full stomachs?I use to tell others Sprint was a good provider,but I will not encourage anyone to sign up with a company that thinks it’s o.k.to take from hard working people.And by the way,keep the dollar seems you need it more than I do.

  • Nicole R January 14, 2014

    $1 is bull crap! Everyone should opt out until the lawsuit is rewritten

  • Mrs Hotjunk January 14, 2014

    Better off going with another company that is not Sprint. Try TING waste not want not and only pay for what you use.

  • Misty January 15, 2014

    How do I excluded my self from the claim. I did not have sprint phone on that time line . I had one a few years before that. Sad to say, but they do not owe me, I left them owing a bill. Thank You,

  • Eddie January 23, 2014

    All the cell phone company do the same not only sprint, let’s sue them all . And let’s not bring up Time Warner Cable. Let Sue Time Warner too they just as bad check out your Bill.


  • , jacqueline kelley January 24, 2014

    How can I a.pply for my class action I had call like they ask of me but there was no one I could speak to please helpplease inform me by post mail.

  • Jen O January 26, 2014

    I have multiple issues with Sprint. I swear there is something constantly with them. I also read that Sprint in MN alone has over 36k complaints.

    For me, I have service only while I am at home due to them having to give me an airwave so that I can get calls. Otherwise, I experience dropped calls, calls going straight to voice mail instead of people being able to reach me. Text messages not going through. It has been this way for over 6 months. When I would ask Sprint Customer Care about it they would say next month it will be done – every time. When I confronted them on their lies I was put to Sprint Executive Care which is a step up from regular Customer Care. They started giving me a discount on my bill. Yet the service remains the same. I am told that 75 percent of the country will be upgraded by June of 2014. I have the option of changing carriers, but one thing Sprint does have is one of the better phone plans that work for me. I have been researching other carriers, yet might kick up my search harder after today. I got this month’s bill for $298! My bill is typically $148 which they have been discounting so it is lower than that. I added on my grandmother due to not wanting her to be without. This should have brought my bill up $20. I get the whole pro-rating for that one phone, I get needing to pay the activation fee, but seriously, how did it get that high? I called. Apparently Sprint messed up the billing by $81.

    I have now signed up for the Class Action Lawsuit. I hope that Sprint starts improving and gets the hint. I thank those that started this!

  • june stiff February 10, 2014

    $1.00 I cant remember how many class action law suits i have been a part of,you lawyers add me to the list of clients when you go to court, but when you all get the money, you remove me from the list, because i no longer qualify, sounds like a dirty scam to me. but we are Americans we go to the polls and vote people into office who make laws that takes advantage of hard working people, class action law suits benefits the lawyers not the people.If the surcharge was wrong, the money should come to the people. $1.00 please.

  • Jason February 12, 2014

    We got ripped off twice: first by Sprint, then by litigating lawyers. Who in the world would spend the time to fill out the form for $1? The lawyers are laughing to the bank.

  • Brenda Poppy March 14, 2014

    I have never had Sprint at any time.

  • draeya April 10, 2014

    How many hours did I spend at the Sprint store , leaving my phone for them to do software/hardware tweeking? How many hours on phone with Sprint trying to get them to give me service I paid for? My time and effort and frustration for $1? My time is worth at least minimum wage. This is an outrage! Thanks to the legal system, once again…the little man gets screwed. Shame on those lawyers!

  • Eddie June 10, 2014

    Not Only do Sprint surcharge are Bad for customers What about Sprint Lack of Services and very Poor Data, poor Network Serives that we as long Time Sprint Customer are getting. I have been with Sprint for over 10 years now. And the Sprint Network sucks. I have Sent lots of Complanits to sprint but left on Deaf ears. And from this Class Action we as Sprint customers should get More from this class action lawsuit. Let Sprint know that this is a Joke.

  • Simone September 14, 2014

    Received a check on 9/13/14 for $2

  • Linda September 15, 2014

    My whopping big check of $1.00 arrived today. Yes, what a joke. And the joke is on us.

  • ELIZABETH FIZET October 27, 2014


  • mariano November 28, 2014

    The system always drop your calls.
    Every time that I call they said that is the antenna, and they are repairing.
    Almost 2 block from my house.
    There were not there any employed of the company. All lies, but they charged you monthly the whole amount.

  • GAMMIE March 29, 2015

    llevo varios meces intentando que dejen de cobrar me sprint surcharges la cual estan cobrando me la cantidad de $14.20 mensual.

  • alejandro vargas December 28, 2015

    Quiero saver si soy elegible

  • Tina September 21, 2016

    Who were the lawyers on this exactly? This information blows my mind. Unbelievable!!!!!!!!!!!!!!!!!! Everything is so corrupt these days!!!! I’m going through the exact same thing right now and the date is Wednesday September 21,2016. Sprint is still doing this and lawyers seem to be on their side. Who and How do I get any help on this situation?

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