CVS class action claims blind, low-vision customers cannot independently use HealthHub kiosks

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CVS HealthHub class action lawsuit overview: 

• Who: Julie Dalton filed a class action lawsuit against CVS Health Corporation. 
• Why: Dalton claims CVS failed to make the self-service kiosks for its CVS HealthHub independently usable for individuals who are blind or visually impaired.
• Where: The class action lawsuit was filed in Minnesota federal court.

CVS Health Corporation failed to make its CVS HealthHub self-service kiosks independently usable for individuals who are blind or visually impaired, a new class action lawsuit alleges. 

Plaintiff Julie Dalton claims CVS requires individuals who want to use its in-store CVS HealthHub to first check-in or schedule appointments on a visual, touch screen self-service kiosk that she argues cannot be fully navigated by those who are blind or visually impaired. 

Dalton argues neither tactile nor speech enabled and fail to offer technology that would allow a blind or visually impaired individual to enter their information with the same privacy and independence as a sighted individual. 

“Plaintiff and the putative classes are forced to seek assistance from … a sighted person in a nonconfidential setting, where other people may be walking by the kiosks and standers-by can easily overhear,” the CVS class action states. 

The CVS HealthHub is an in-store health clinic and wellness center that offers consumers “an array of healthcare services,” including treatment related to a number of different medical conditions, according to the CVS class action. 

Ultimately, however, individuals who are blind or visually impaired are faced with an “affront to privacy” when using the kiosks that fully-sighted CVS customers are “not subjected to,” the CVS class action alleges. 

CVS in violation of the Americans with Disabilities Act, says class action

Dalton wants to represent a nationwide class and Minnesota class of individuals who are blind or have low vision and who used or will use a CVS HealthHub self-service kiosk in any store owned or operated by CVS.

CVS is accused of violating the Americans with Disabilities Act. Plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of monetary damages for herself and all class members.

A separate class action lawsuit was filed against CVS in December by a consumer claiming the company falsely advertised the antiplaque and gingivitis relief benefits of a pair of its toothpaste products.

Have you been denied full access to a CVS HealthHub self-service kiosk on account of a disability? Let us know in the comments! 

The plaintiffs are represented by Patrick W. Michenfelder, Chad Throndset, and Jason Gustafson of Throndset Michenfelder, LLC. 

The CVS HealthHub class action lawsuit is Dalton, et al. v. CVS Health Corporation, Case No. 0:23-cv-00442, in the U.S. District Court for the District of Minnesota.

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