Spirit Airlines Class Action Alleges ‘Shortcut Security’ Scam

A recent Spirit Airlines class action lawsuit claims that the company’s “Shortcut Security” add-on option is simply a marketing ploy with no benefits.

Plaintiff Cintya Larios Guzman says she purchased the Spirit Shortcut Security service for $8 in August 2019 while attempting to check-in for her flight on her phone.

Guzman was reportedly flying out of the incredible busy LAX airport in Los Angeles and thought she was benefiting from the shorter security line promised by Spirit Airlines.

“Knowing that she was running late and would likely need to make up some time, Plaintiff purchased said ‘Shortcut Security’ service on her cellphone,” the Spirit Airlines class action argues.

When Guzman arrived at LAX and checked her bag, she was allegedly disappointed by her Spirit Airlines Shortcut Security experience. Guzman says she asked a TSA agent where the Shortcut Security checkpoint was, only to be told that there was no such security line available. There was reportedly only the one security line for the LAX terminal apart from the TSA Precheck line.

“Plaintiff, despite purchasing access to the ‘Shortcut Security’ line, was forced to use the general security line, receiving no benefit of the bargain she struck with the Defendant,” the Spirit Airlines class action lawsuit claims. “There was no dedicated security line for Spirit customers, nor was there a designated queuing line. Instead, there was only one security line that all passengers were required to use.”

Guzman says Spirit Airlines deceptively markets their Shortcut Security service despite knowing that there is no such security line available at LAX. As a result of these misrepresentations, consumers like Guzman are allegedly tricked into paying between $6 and $8 for a service that simply is not offered.

Internet forums are allegedly full of complaints from other consumers who were reportedly shocked to find that they would not be able to go through a faster security line after paying for the Security Shortcut.

“We paid extra for security shortcut that was not honored or does not exist in Detroit or Fort Lauderdale,” one complaint allegedly said. “They outright told us that it did not matter what we paid for or what the ticket said, everyone stands in the same line and everybody waits their turn.”

The consumers were reportedly outraged, saying “We wasted money!”

Spirit Airlines has faced similar allegations in other class action lawsuits. In June 2019, plaintiffs in a different Spirit Airlines class action claimed that the Shortcut Security service is a complete sham with no real benefits.

In her Spirit Airlines class action lawsuit, Guzman seeks to represent a Class of consumers who purchased Spirit Airlines’ Shortcut Security service when no such service was available.

The Spirit Airlines class action seeks actual damages, compensatory damages, punitive damages, exemplary damages, interest, court costs, and attorneys’ fees.

Did you pay extra for Spirit Airlines’ Shortcut Security option? Share your experiences in the comment section below.

Guzman and the proposed Class are represented by David P. Healy of Dudley Sellers Healy Heath & Desmond PLLC.

The Spirit Airlines Shortcut Security Class Action Lawsuit is Guzman v. Spirit Airlines Inc., Case No. 0:19-cv-62725, in the U.S. District Court for the Southern District of Florida.

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