$8.75M Metropolis deceptive parking practices AG settlement

Metropolis Technologies Inc. agreed to an $8.75 million settlement with the Tennessee Attorney General’s Office to resolve allegations it engaged in deceptive and misleading business practices related to its parking services.

The Metropolis settlement benefits consumers who have Tennessee plates and parked for an individual parking session at Metropolis lots in Nashville, Knoxville or Memphis, as well as those who paid for parking at Metropolis-operated lots between July 1, 2021, and Jan. 6, 2026, and believed they were overcharged. 

Metropolis will notify eligible parkers via email.

Metropolis is a California-based parking operator that uses license plate recognition and mobile technology to manage parking payments across thousands of locations nationwide. In Tennessee, the company operates numerous parking facilities, particularly in Nashville, Knoxville and Memphis.

According to the Tennessee Attorney General, an investigation launched in October 2023 found that Metropolis allegedly misled consumers through unclear pricing, inadequate signage and misleading communications about parking fees and violation notices.

The state also alleged that the company made it difficult for consumers to obtain refunds and failed to clearly disclose pricing and parking terms.

Metropolis denies any wrongdoing but agreed to resolve the allegations through an assurance of voluntary compliance and a court-approved settlement.

Under the terms of the Metropolis parking settlement, Metropolis will provide $2.25 million in parking credits to eligible Tennessee drivers through the Tennessee Parking Program. Each eligible driver may receive up to two $15 parking credits for use at participating locations.

In addition to the credits, Metropolis agreed to pay $6.5 million to the state, which may be used for consumer restitution, legal costs and administrative expenses.

The Metropolis settlement also requires the company to implement business practice changes, including clearer signage, accurate rate disclosures, a 15-minute grace period at certain lots and improved refund procedures.

The parking credits will remain available until the $2.25 million allocation is fully distributed.

Who’s Eligible

Consumers who have Tennessee plates and parked for an individual parking session at Metropolis lots in Nashville, Knoxville or Memphis, as well as those who paid for parking at Metropolis-operated lots between July 1, 2021, and Jan. 6, 2026, and believed they were overcharged. Metropolis will notify eligible parkers via email.

Potential Award

Up to $30 in parking credits or a refund for past overcharges

Proof of Purchase

License plate number

Claim Form Deadline

N/A – There is no claim form. The program will end once all available credits have been used.

Case Name

State of Tennessee ex rel. Jonathan Skrmetti v. Metropolis Technologies Inc., Case No. 26-0028-III, in the Chancery Court of Davidson County, Tennessee, for the 20th Judicial District at Nashville

Final Hearing

N/A

Settlement Website

Metropolis.IO/Tennessee

Claims Administrator

Office of the Tennessee Attorney General
Attn: Daniel Lynch
P.O. Box 20207
Nashville, TN 37202-0207
[email protected]

Class Counsel

Brian T. Phelps
Daniel Lynch
OFFICE OF THE TENNESSEE ATTORNEY GENERAL CONSUMER PROTECTION DIVISION

Defense Counsel

Jerry Kilgore
COZEN O’CONNOR