$2.5M UnitedHealthcare TCPA class action settlement

UnitedHealthcare has agreed to a $2.5 million class action lawsuit settlement to resolve claims it violated the federal Telephone Consumer Protection Act (TCPA) with unsolicited robocalls.

The UnitedHealthcare settlement benefits individuals who received a non-emergency telephone call from UnitedHealthcare between Jan. 9, 2015, and Jan. 9, 2019, who were not UnitedHealthcare members or third parties authorized to receive calls on behalf of members.

Eligible calls may have been sent by UnitedHealthcare’s Medicare and Retirement Non-Licensed Retention Team, Community and State National Retention Team or Medicare and Retirement Collections Team using either the Avaya Pro Contact or LiveVox IVR dialing systems.

The class action lawsuit alleged UnitedHealthcare placed unsolicited robocalls to consumers without their consent in violation of the TCPA, which requires companies to get express written consent before calling consumers with robocalls. Additionally, call recipients claim that they were not UnitedHealthcare members or authorized parties for a member and therefore had no reason to receive these calls.

UnitedHealthcare is a health insurance company that offers a variety of plans to consumers.

UnitedHealthcare hasn’t admitted any wrongdoing but agreed to a $2.5 million settlement to resolve the TCPA class action lawsuit.

Under the terms of the United Healthcare settlement, class members can receive an equal share of the net settlement fund. According to the settlement website, payments could be between $350 and $1,000. Exact payments will vary depending on the number of participating class members.

The deadline for exclusion and objection is April 15, 2025.

The final approval hearing for the TCPA class action lawsuit settlement is scheduled for June 20, 2025.

In order to receive settlement benefits, class members must submit a valid claim form by April 15, 2025.

Who’s Eligible

Consumers who received a non-emergency telephone call placed using either the Avaya Pro Contact or LiveVox IVR dialing systems from the Medicare and Retirement Non-Licensed Retention Team, the Community and State National Retention Team or the Medicare and Retirement Collections Team to a cellular phone through the use of an artificial or prerecorded voice between Jan. 9, 2015, and Jan. 9, 2019, and who were not UnitedHealthcare members or a third party authorized to receive calls on a member’s behalf at the time of the call.

Potential Award

$350 to $1,000 (estimated)

Proof of Purchase

N/A

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

04/15/2025

Case Name

Samson v. United HealthCare Services Inc., Case No. 2:19-cv-00175-MJP, in the U.S. District Court for the Western District of Washington

Final Hearing

06/20/2025

Settlement Website

UnitedTCPAClassAction.com

Claims Administrator

United HealthCare Services Inc.
c/o Settlement Administrator
P.O. Box 16
West Point, PA 19486
[email protected]
833-215-9289

Class Counsel

TERRELL MARSHALL LAW GROUP PLLC

FRANCIS MAILMAN SOUMILAS PC

SHUB & JOHNS LLC

Defense Counsel

LANE POWELL PC

BOIES SCHILLER FLEXNER LLP

GIBSON DUNN & CRUTCHER LLP