In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Aren’t Easy to Use
Green dot sent me a tax advance of 1500 on a card. Went to use it declined. I called them they said be there tomorrow , I then called back to see if card was shipped no clue on there part. The day then told me 3 days till the card gets here.do I got a case
I got had my direct deposit sent to my green dot card from my new job Didn’t Receive My Deposit Said They Was Going To investigate never did I wanna know how can I get a lawsuit
How can i be in this case I bought a green dot card in 2015 and could not use it I called the company many times but never got my money back
They’re currently withholding about $700 from me and refused to give me my money or at send an actual card to my updated address information. Been going on for over a month! Please add me to the law suit.
I am also without a card or my money. It is in their bank illegally. I have repeatedly sent all the info to rapid/green card and they are lying and trying to keep my money.
I am also going to sue
I am also without a card or my money. It is in their bank illegally. I have repeatedly sent all the info to rapid/green card and they are lying and trying to keep my money.
I am also going to sue I have not been on this site before
please and me Theris Wilson I had Green Dot. I liked it at first then my amount would never be what I thought it would be. I would like too n
be padded.
I gave my mother a green dot visa as a gift card and could never get it activated so the money was absorbed in monthly service charges till there was nothing left
Same here.They can keep my money but I am devoting the rest of my life to warning. everyone I meet in person and oneline about these skumbags . You should do the same.
please add me to the class action lawsuit.
I also purchased a Greendot card to set up direct deposit for a job I started. First deposit I received, I couldn’t access my funds because the GreenDot rep typed in my address wrong & I couldn’t verify the address he had typed in…had to send in paycheck stub & ID & still wouldn’t release my account…then they reversed my deposits without my consent…awful, awful company! Because of their incompetence, I lost my place of residence & was homeless….am now staying at a hotel…their response is “I understand your frustration & so sorry for the inconvenience but we can’t help you at this time”…frigging unbelievable!
I have been purchasing Grren Dot for at least 4 years and have had my money stolen and Green Dot has tried to say I l gave someone my numbers when I never did. Green 3is really bad with this for whom ever is stealing the money off the cards. They always try to blame you instead of investigating and really in investigate. Add me to the classaction lawsuit
I sent money from one green dot card to another one I have 2 cards and I never received my money it disappeared they denied my dispute said contact the vendor I put in another dispute. I work hard for my money and I wont stop til I get it back
Green Dot also appears to be violating Regulation E, at least in a claim with which I am familiar.