In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Aren’t Easy to Use
Green Dot also appears to be violating Regulation E, at least in a claim with which I am familiar.Rebert Lamoreaux
Green Dot stole approximately 1200 from me
how do i become aprt of this class action law suit they blocked my funds once i put my money on there they told me there was suspicious activity i said the card doesnt even show any history it hasnt even been used
The way i see the only suspicious activity is Greendot now my money is on hold or blocked they told me o upload my id but i told them no they already have my Social wich is enough but i decided to upload my id and guess what i found out theres no way to upload the id its a damn scam they telll you to upload your id then when you try there website wont function correctly plus they shouldnt need my id and social and shit load of info for me just to use a damn top up card of 35 bucks this is bullshit/.
I want in on this. They removed $2700 from my account and said they are sending a check to me ??!!! But could take 180 days!!!!!!?
sounds like paypal and there bull shit scam as well
How do I get in on this suit?
There cards and service are a scam and I don’t understand why they have not been shut down. They charge a fee when you buy a card and then immediately deduct $7.75 from your money that you bought. I bought two $25 cards as gifts. When the recipients tried to use the cards they were told they had to open an account. They sent the cards back to me and when I registered the cards green dot opened accounts in my name that I did not want and then sent me more debit cards hoping I guess that I would put more funds on the cards. When I went to use the cards, instead of a $25 balance, they had reduced the amount to $17.75 on each card. What a scam.
And that’s not including the numerous times I deposited money in a CVS and greendot either holding it for a week or its not there
I would like to be in this class action…. The customer service rep put in the wrong information last year i told them and filed multiple complaints to fix they eventually told me to mail in choppy of ssn is and a copy of my current cell phone bill I did and still nothing… Not only that my I was breached and my account info was stolen not to far after this and I told them to close the account and they said they will…. They never did for a whole year now I am have a hard time getting any help from them they don’t follow ftc policy nor bbb policy either to file a complaint and to resolve the problem my information from that account is now on the dark web and has been sold
I woke up this morning to have my account blocked as well. I find it funny that I called them on Friday and asked why my deposit on a hotel room has not been released. They told me the money should be on my account by the 28th of August. I go to check my balance and now I’m locked out it.
Is there a statue of limitations on scams or fraud from green dot. I’m asking up until how many years back can a person collect?
I would like to be in on the class action suit as well. I was advised that someone requested a refund for my moneypak after I found a number online to get assistance. After realizing what happened I immediately submitted a fraud request (6/28/19), I was told Day after day that my money was still on the card and refund was never issued and they requested proof of receipt which I sent the same day. I followed up every couple of days and now over a month later they say they issued a refund to someone else. They said the check was cashed 7/15/19 and they tried to stop payment on 7/22/19 which was nearly a month after the fraud request was submitted. This is not my fault and at this point I was scammed by MoneyPak
how do i get in on this lawsuit because the company is doing the same thing to me i live in co do i need to file a separate lawsuit?