In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Aren’t Easy to Use
My son has worked hard for his money and he has basically lost all of it! I am beyond pissed!
I have had issues of losted money no refund
They have done this to us multiple times. Just since New Years they have decided to cancel all of our automatic payments resulting in our car being repossessed and insurance cancellations etc.
It has happened so frequently that it has become another layer of my complex post traumatic stress disorder. Every payday I panic until the card goes thru. Every time we swipe it I have an anxiety spike until it is approved. Multiple times I have been humiliated on payday merely trying to get the gas just to make it to work and take our child to school and end up having the card declined even though it has the entire weeks paycheck on it. This results in scrambling to find someone to take our child to school & more time lost from work for my husband because he has to call them and argue with them to unlock his paycheck which takes hours & sometimes up to 4 days. Today he actually made it to work but his boss is livid over this issue as he has had to clock out and sit in the office dealing with GreenDot. So just today alone so far he has lost 4 hours pay & counting because it’s still not resolved. Missed days and missed time could result in him losing his job because Green Dot frequently locks him out of his own paycheck from said job. What’s the current issue? Their favorite excuse, “Sir we have locked it to investigate deposit”… It’s his fricking paycheck, the same paycheck that loads every Friday from the exact same employer, what’s to investigate?
Yet when someone stole $150 to pay for a campsite outside Ocean City Maryland GreenDot didn’t even question that. Nor did they answer our question of how did someone get our account information
I bought a Green Dot card and they say I only have $.50 on it because they took out a ton of Hidden fees for 3 different processing fees that NO ONE ever said they had. Then they want to tax on a penalty for not using it right away. THIS is such a scam company.
I recently put my entire paycheck on a greendot card to pay bills. Now they say they cannot validate card and my utilities are all gonna be turned off because of these crooks
My wife had her SSID settlement deposited onto a greendot card… Got to use it for a day then they froze the account n closed it the next day. Now they wont talk to us or disability
Green Dot Corp., has been a nightmare to me, I’ve been given the run-a-round about my own money. I’m going to take legal actions.
Im so pissed at green dot money pak i purchased it on jan 4th at 1:01pm and waited anweek to load on my green dot debit card so i could pay a bill it sai the numbers were not good already used when i was the only one with the card in my safe i did a graud claim no help al they told me somone in the city i live in had used the numbers and gave me a id # for the confirmation they said it wasnused the day i purchased it at 8;48 pm butnwould not refund my money im so pissednhow can i get on a lawsuit ??i have the card the recipet everything
Can every one who has been rip off email me pls l @ rlove7399@ Gmail.com. Let’s get these scammers I have too much money involved an to many people with same problems please email me for more info on what’s going on or what we can do
Green dot are nothing but thieves, They claim your info don’t match, but its their system is screwed. They stole my money.
They manipulate your bank statements so that way you can never figure out how much money you have left over
They have just scammed me for $150 and I can not get a live rep on phone. This obviously happens all the time.
Green Dot is a scam. O
I purchased a card and loaded 400.00 dollars on it and they said my info didn’t match, so I could only USE the card at stores and they wouldn’t give me a pin number nor a refund. The Supervisor was rude and they would not answer my questions. I’m still fighting over my money and I am pursuing a lawsuit against the company. I would suggest everyone go through Net Spend.