In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Aren’t Easy to Use
Im from wusconsin and grwen dof took sirecr sepoait. Took out their fees then put block on card and did NOT return sir2cr deposit when i asked to Cancel card because i couldnt even activate new card. That was $900 and was for rent and now im homeless.
I would like to join plz
My tax refund of over 7000. Was supposed to be loaded onto a greendot visa and their re orden line saya my card has been delivered but it hadnt. My children and I are going to be homeless in 24 hours without this money. They need to pay for what they are putting people through.
Ive been waiting for almost 30days for a card. Ive sent verification by email. The only info i get is that its still processing. Now im unable to access a rep. My tax refund has been stolen by Green Dot. Ive been waiting two weeks for corporate to call me, no call. We should all contact the better business bureau and your local county clerk or magistrate office. #GreenDot
Greendot moneypak has stolen 500 dollars from me all I wanted to do is to load my rushcard . the problem is there is no one to contact no real customer support and Walgreen’s district manager told me no refunds they have an aggrement with greendot she even gave me 2 phone numbers that did not work I want a full refund. Greendot is a lousy company they do not care about their customers.lastly does this lawsuit for every state included I live in Chicago Illinois if not start a class action lawsuit for every state effected
GoBank has blocked my funds because of my tax refund. Even though they advertised to customers that they could get their tax refunds back 4 days earlier and be entered in a contest and win $1040 if customers used their GoBank account.
Mine too, now they are saying they can’t verify who I am after I sent all the info they requested
My account has been blocked too. I am devastated because I was anticipating my tax refund and child support to this Go Bank Uber Card. Now I can’t reach customer service and They never told me what I need to send in to verify my account. I will be calling the IRS in the morning to try and stop the tax refund direct deposit and my child support
I would like to join the lawsuit. Green dot stole 1400 from me
Are there any suits in California? I would like to add because Uber and Greendot are integrated, the Uber Gobank card is a product of Greendot, and many drivers including myself have been affected by funds being unavailable from our driving accounts after we transfer them to the card. I have also had the issue of mobile deposited checks from another job not being made available. It was very hard to get ahold of someone they finally did release the funds on christmas eve but it almost ruined christmas. Many times the transfers aren’t available or the instant pay function on the app not working at all, severely affecting the drivers. Since this is specific to the Uber Gobank product it may need to be represented as its own class action. Advice would be appreciated.
Hello I would like to join the law suit Green Dot are better than common robbers they stole my money. I activated a card they sent me transferred money from my PayPal to said card and when I went to use the card an hour later I got a decline on a rather small purchase. I knew that could not be right because as I said I had just transferred money to a newly activated card. After being embarrassed by two declined attempts, I called support and found out that they took all of my money and had the nerves to say I still owed money on a card that I had just setup. I was outraged that they had just stolen all my money and now I am stuck in a different state with no money at all. How can this corporation behave like common criminals. They should be held to account for all the money they have scammed people out of. So in saying please add me to the lawsuit.
Please add me to the class action lawsuit they stole my money too!
Yes my name is Joshua Campbell I purchased a card in Tullahoma TN to have my paycheck loaded on to for the job I was working while traveling I was blocked out of my account which has left me displaced from my home since June waiting on it to be resolved living in a tent in Michigan because of this please help