In a class action lawsuit, Green Dot prepaid card consumers claim that the cards arenโt reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences arenโt unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporationโs action to make their money inaccessible, or in some cases, Green Dotโs loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jacksonโs case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the companyโs customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Arenโt Easy to Use
Got hacked and they still owe me $930. which they refuse to pay back. I have hired a lawyer, TAKE YOUR MONEY AND RUN!!
Been with them almost a year and no problem. How it stays that way
They blocked my card after a refund of over $600.00 from a jewelry company was put on it, they claimed I need med to have original receipts sent to them to prove where the refund came from, I myself and the jewelry company have sent over the receipts numerous times and each time they claim to have not gotten them or need more information. This has been going on since July 2018. I have spoke to several representatives about this issue with no resolution. We even requested that they just return the funds to the jewelry company with no reply. Why do they feel they can just hold on to money that doesnโt belong to them. Ready to file suite.
My card got used in 2 states in one night while i was sitting at home. They told me they were in person purchases, 1 was arkansas 1 was toys r us in brooklyn, ny funny last time i shopped there was 1988. They reversed the one in AR for 233 but not the $99 in Brooklyn got run around for a year then was told it was too old to refund me (?????) Add me to the lawsuit too
I was a green dot customer for 5 years. They are the worst! I will never use or buy another prepaid card or money pack that green dot owns! They have kept my money, as well as made their cards difficult to use many times! They really are the worst and have the worst customer service!
I put 300.00 on a card was told they couldnt help had to do myself but it kept blocking me they told me again it would be on card in 24 hours then i was told i used the money and it wasnt there then every time i called i was put on hold or hung up on sent company receits. No response NOT HAPPY !!!!!!!!
Iโve had my GreenDot card for eleven years and never had one problem. It is the only โbankโ that Iโve used since 2008.
Ibr had green dot for about 6 years and Iโve never had a problem either. In fact, I had ordered a new card because an atm ate up my old one and I got it in about 7 business days and I did the activation stuff and everything is working good.
They have burned me, Big time too! They make a huge portion of there profits by holding/taking money from your card and holding it for 14. to 21 days โat a minimumโ.
Green dot not only stole my money but it put my self and my wife out on the street for Christmas that year. Bunch of criminals!
Green Dot has been holding $2000 of my money for one year. They cancelled my account and have been giving excuse after excuse with no resolution. The Federal Reserve is now looking into the matter.