Green Dot Class Action Says Prepaid Cards Aren’t Easy to Use

In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.

Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.

However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.

The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.

The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.

According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.

Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.

The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.

The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.

In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.

Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.

Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.

The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.

Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.

Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.

The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.

Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.

The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.