GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I too have issue with getaroom. I tried booking a hotel stay and ended up on their website. after booking the hotel reservation which was not the same hotel I origionally chose on 10/30/2022 633pm. I immediatly cancelled the reservation through their website and recieved a cancellation email 10/30/2022 636pm. They still charged me for the reservation the next day 10/31/2022. I called teh number to dispute the charge and the automated sysytem dumped me several times. I called the card company to dispute the charges and they attempted to do so but were told I was trying to get out of paying the fee. I have all the emails if you are interested.
Please add me to class action suit. I had the same as comments before. Made hotel reservations on website of Lagalariefrenchquaterhotel/guest reservations and booked room for 440 two nights. I entered my card information for the amount with no other information that was showing. Once I hit reserve, I was sent an email for US$1,379.93 room
May 4 Thu US$327.77
May 5 Fri US$552.60
Fees US$499.56
I called immediately after dining these fees out and was told they were not the hotel and the cost was non refundable. I asked to talk to the hotel manager and was told they were get a room and not the hotel. They said I could cancel the room which I did not have, but will be still charged the US$1,379.93. I am trying to dispute charge with my credit card.
I had a similar experience last year. I thought I was making a booking through the website of Capella Hotel in Singapore. Getaroom was somehow able to redirect me to their third-party site. Then, when you’re booking it says the rate is “cancellable” but the terms (which are in a totally different page and are not easily seen) effectively say it is not cancellable. I made my booking on November 2, 2022 and the cancellation policy says I can cancel without penalty on 29 October 2022 (days before I even reserved). Then the cancellation penalty is the FULL value of the stay — which, for me, was over USD6,000.. This, even if my stay was to start on 29 November and even if I tried to cancel a few minutes after my reservation (at which time the Hotel confirmed I had no reservation yet in my name). The Hotel allegedly coordinated with getaroom and told me that I needed to proceed to cancel, regardless of any penalty provision, since getaroom can only refund the monies to the Hotel when I process the cancellation. So, I did. The Hotel refunded the money to getaroom on 10 November 2022 but the latter refuses to refund the payment to me and my Bank. This business is clearly engaging in fraudulent and deceptive practices to the disadvantage of customers. They should be punished.
I had the same issue, booked a stay for a friend for $276, card got charged an extra $166 in Tax Recovery and Service fees, not disclosed up front and still can find mention of them on their site. Disputing on credit card.
I was misled into believing I was booking directly with Holiday Inn in Midtown Texas and was later charged over $200 in “taxes and recovery charges” for a two night stay. When I called them, they said it was non-refundable and I had not agreed to book a non-refundable reservation.
I booked a reservation through what I thought was the hotel’s website. When my husband was injured and we had to fly home I contacted “guest reservations”. Getaroom 🙄 after 4 phone calls I spoke with someone from the global wholesale department of the hotel. I was notified that Priceline (parent company of guest reservations) has been notified multiple times that the front desk is not authorized to approve refunds. However, the “protocol” according to the 4 guest services people I spoke with at guest services said they could only contact the front desk. When I notified them that Priceline is very aware of the policy to contact a particular division they said they have to follow protocol. They would not connect me with a supervisor. They know that the front desk can’t authorize a refund and yet they continue to get the “denial” from the front desk and state they the refund was denied. That is fraud! I told 2 reps I spoke with that the front desk didn’t have authorization and they denied any knowledge and kept referring to their “supplier” (aka Priceline, their parent company). Isn’t that fraud?!?!? They refuse to contact the department that can actually authorize the refund.
This happened to us! We were misled to their website thinking we were booking a Marriott in Austin Texas . It wasn’t until an email with an additional 100 that we realized it was through this scammer. I attempted to cancel the reservation and of course it’s non-refundable. I told the associate I would dispute this charge with my bank as fraudulent and file a complaint. They don’t care!!! Something has to be done!!! They looked like the Hotel website and I’m very careful with this!!!!!
Add me as well. I was certain that I made the reservation the actual River Hotel Chicago on 29 Nov 22. Due to a death in the family I had to cancel. I called the “hotel” number in the email and explained the situation. I was told sure they can cancel, but there would be a $695 change on a $900 bill. To make it more interesting, I went back to the confirmation email from Nov and found their cancelation policy. It stated that between 28 Nov and 17 Feb you can cancel with a $695 fee. So I would have needed to cancel the reservation before I even made it. Upset, I went looking for another level avenue to speak to someone. I found an email confirmation from a stay at the same hotel from 2018. I emailed the address associated with that and shared my disappointment and frustration. It was with and exchange that I found out that even though the website I booked looked looked like the real deal. It wasn’t. The actual hotel agreed that no charge should be applied, but that since it was through Get A Room they weren’t the ones who could provide a refund.
Please add me me to the class.
Please add me!!!
I am beyond upset.
I called the Katrite Resort to ask info about a birthday party that I was looking to organize for my daughter.
They made false promises about how many kids can I bring in, prices and basic lyrics everything.
I asked them twice if am I speaking with an employee from Katrite Resort and they said yes.
Now, when I was calling the Resort I found out that I was booked by them.
Please contact me for details. I am very upset, it was supposed to be my daughter’s 13 birthday party.
I called my card and found out their info because the hotel didn’t disclosed who made the booking, they said that they can’t disclosed it. …
Please add me me to the class. This company uses deceptive practices. I thought I booked a room in Las Vegas thinking I was booking a room directly on the hotel’s website. Not only was my room overpriced by 300% compared to the hotel website and other 3rd party booking sites, but getaroom.com added a $180 tax and recovery fee that I didn’t see until my credit card was charged. I was unable to receive a refund.