GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I thought I was booking with the Hilton Altamonte Springs, FL. But the reservations email said nothing about Hilton; and had a different hotel and address, although in Altamonte Springs. So far, Barclay Bank is not helping me.
I was also duped by Getaroom. I thought I was booking through the hotel website but realized my error when I got an email from getaroom. The price was higher and I canceled the reservation immediately but was still charged the full amount.
Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded getaroom, provided proof to us, yet they still refuse to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. I got an email on November 30th, 2022 stating they would refund $3,830.39. After multiple follow ups, they sent another email saying the promise of a refund was a system error and they would not be refunding. I would highly recommend that no one ever use this website, they are a bunch of crooks and frauds.
Get a room ran away with $2598 credit card charge and the exact happened as the lawsuit case, deceptive quote for $592 and when I proceeded with the credit card information which they are after, the charges went up to $2598 and when I called the customer service, the first thing they informed me with the non refundable policy. I had never seen nor agreed to the additional charges or the policy before I entered my credit card information.
Filed a complaint with BBB and AG and FTC
Also I feel that I should file against the hotel as they facilitate for this business to process advertising and sales through their website
We booked a room , we thought, at Thomasville G.a. Unfortunately, had to cancell. Our room for 3 nights was $ 1149.66. I called Consumer Club Inc., through which we made our reservation. I spoke with ” Ms Cacita, who said she would cancel our reservation, and gave me a reference
# 8105 as a receipt. It was n ever returned or credited to our card. I have since learned that this company is also part of ” Get A Room “, another shady company. We are not new to making, confirming, cancelling, and staying at hotels. Our money is gone.
I do hope they can be stopped from taking other peoples’ money
I fell into the same trap as everyone else, thought I was on the Hyatt website using my phone. Tried to cancel, they cancelled the reservation but said they are not refunding the money and the charge is currently pending on my credit card. Contacted Hyatt and I they said they can’t do anything. I questioned them about why they were dealing with a scammer. They don’t seem to have a problem taking they money. I see the thousands of BBB comments, not sure why the police have not gotten involved? Feel like they are trying stealing my money. Would like to join this class action to shut them down.
This company, Consumer Club Inc, pulled the old bait and switch at an online website for travel reservations. After confirming all our information on a travel reservation website, we hit accept, and the site generated an error and a telephone number to call. The man who answered obviously worked in an overseas call center sweat shop, and proceeded to confirm our information once we told him where we wanted to book after he told us that the site had failed and he could complete the transaction. We though we were booking for the $168 that was shown on the website, but once he confirmed our information he said it was $237.79. The upcharge was not disclosed to us until after he got all our information. They also answered as the reservation center, and that was misrepresentation and fraud at the worst. We told him not to proceed with the transaction and to cancel it, because the cost was misrepresented to us. We told him 4 times and he agreed not to charge the card. He hung up, and after that my girlfriend checked and found that he fraudulently put a charge through on her card. We are beyond outraged at this blatant fraud, and will never use any travel service associated with Hilton Hotels again. It is ridiculous that these fraudsters have access to the hotels travel sites and can manipulate them to these sweat shop call centers in foreign countries where you cannot understand them, and where you have no recourse because they are outside of the USA. Hotels need to be honest and up front in their booking practices, and dissociate themselves from these fraudulent companies and websites, baiting and switching you on the cost by posting up a phony error that the site failed to complete the transaction and giving you their number to call. Hotels need to go back to taking reservations through their own hotel and not some crooked online travel services. We received no email confirmation of the charge made, and therefore it is a fraud.’
Today, I had a similar experience. I made a reservation on what I thought was the hotel website. Unbeknownst to me, I was directed to the ‘GetAroom.com’ site. They quoted me a room for $160.87 for one night.
Then I received the confirmation email with a charge of $259.75! So, there was a 98.88 dollar charge added onto the reservation.
So, I cancelled the reservation, assuming that I could just book through another site or directly through the hotel. Only to find out that they have a no cancellation policy. Caveat: this was all done within 5 minutes!!!!
Called the support line and got absolutely no satisfaction! Ce La Vie!!! Lesson learned, be extremely careful when making online reservations. Mine turned out to be a $260 lesson!!!
I feel like some of those comments were written by me! Exactly the same story: they masquerade to appear they are the hotel, the website is glitchy and books wrong dates, I try to adjust the dates or cancel immediately via phone (within minutes!) and they refuse to reschedule or refund. Follow up via emails. Their whole setup is a scam to lure people in and pretend they are the hotel while tagging on enormous charges. Would like to join this class action to shut them down.
They did the same thing to me
Us too. We booked 2 rooms.
My case is very similar to others listed. Thought I was booking room with Holiday Inn but was somehow redirected to Getaroom.com Room charge was $154.00 with tax recovery charge and recovery fees of $70.43 I thought a 50% tax rate was a little excessive. But when I tried to cancel I was unable to. I went ahead and stayed at hotel and when I checked out of the Hotel receipt listed taxes of $17.00 Tried to contact Getaroom but only got a run around I believe this company is using deceptive practices.