GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
My wife called the number listed for the hotel in Japan where she had an overnight layover. She understood that she was talking to the hotel reservation desk itself. My wife tried to pay with the first card and they said that there was an error. So, My wife tried to pay with a second card. Again, they claimed that there was an error. So she tired a debit card. They claimed that it was declined. She called me and I called the bank to see why the charges were declined only to discover that the charges weren’t declined. I then checked online and discovered that we were charged $116.91 on each credit card plus the debit card. When my wife called back, the company said that the charges didn’t go through. When she went to the hotel, there was no reservation made for her. My wife never received any confirmation emails from the company at all. At the hotel, the room rate was only $56.09 which she of course had to pay, because she had no reservation there. We paid three times and they said that no payment took place. Plus, each time was twice the cost of the room. In total, we paid seven times the cost of the room. This is blatant fraud and should be stopped.
I booked room through getaroom. Exact same story as above . Complete fraud.
I’ve just realized I had the same thing happen to me with Getaroom. I thought I was booking a hotel room for my upcoming trip on the hotel’s website. Was given a good rate. Accepted, then got charged an additional $300 charge ($100 per day). I immediately canceled. They charged my account the full amount. I’m willing to join this class action. Please contact me.
Getaroom took our money after working with the hotel to try a change a reservation. They abuse the loophole of having a different cancellation policy than the hotel itself. When I the client called the hotel and cancelled the reservation directly (which is what you normally do after a booking is made even with a third party) I was told everything was okay and the hotel, not knowing that Getaroom were scammers assured me that they would be notified and I would be reimbursed. It wasn’t until after the charge still went through and I called Getaroom to complain that they said their cancellation policy was much longer (14 days as opposed to 24 hours for the hotel). They even refused the credit card company dispute. Their website clearly states: “When cancelling a reservation, we honor the policy established by the hotel and shared with us by the inventory supplier.” But this is not true.
I booked a room in Seattle at the Mediterranean Inn in Seattle for April 2023, . They immediately charged my card which I thought was odd. I cancelled the reservation within minutes. After some difficulty, I got hold of someone from their customer service and was told that there are no refunds. So now I have no reservation and I am out $251.
Get a room masqueraded as Wingate by Wyndham when I made a reservation. They indicated they were the reservation department and did not disclose they were a 3rd party booking company or that they would charge additional fees. I was stuck paying nearly $100 per room (had 2 rooms) over the price of hotel going rates. After realizing what had taken place I was unable to cancel my reservation. I have filed a complaint with BBB and see thousands who have complained without any responsibility taken by this company. I’d be happy to be in this class action suit to recover my financial losses by this scamming company!
I was just taken for $285 beyond the $444 for the room and tax. When I call the service (getaroom.com), I was informed that there is an additional cost incurred when I use their service to book a room. When I told them that that was an outlandish rate, the operator replied that that was my opinion. She clearly had been receiving calls like this before and was completely hardened to the hardship that the service has placed on me and others. This business needs to be held accountable and closed under the letter of the law dealing with bait and switch as well as not providing all information to the client.
I too was fooled by their website and believed I was speaking to the front desk of the hotel Holidsy Inn Express, Carmel, IN. Four days after I made the reservation, I became I’ll and could not travel. With one week from my stay, I called the hotel to cancel and they said they could not because I reserved the room from a third party, Priceline and Get A Room.
I couldn’t believe this. Upon calling Get A Room.
They would cancel only with a large fee. The hotel’s policy is free cancelation, but since I unknowingly booked through a 3rd party I had to deal with Get A Room and their contract. I argued for a full refund and sent in medical documents about my illness and need to see doctors. I hope the will refund my money. We will see. It is so frustrating.
At no time during the reservation process was I told I was talking to a 3rd party vendor. I was led to believe I was talking to the hotel front desk. This is very deceptive. Please be careful. It is easy to get fooled.
I booked 3 rooms at the Lotte Palace in NYC in September indicating guest arrival would be late and the rooms should not be cancelled. Upon arrival, the hotel had cancelled the rooms and offered no alternative. Upon calling Getaroom, was told they paid the hotel and I should contact them. The hotel never received payment and getarrom doesn’t respond to inquiries. Interested in the suit.
I booked a room thinking it was the hotel site and when I arrived at the hotel I thought I was at found out that it was the wrong hotel. Also on the reservation confirmation it shows the hotel address is a field with a barn and not where the actual address of the mimic site is located. I’m out $687.95 after the death of my father and that was my planned trip to see family.